Job Description

Job Title:

Apprentice Service Advisor

Location:

Audi Approved Epsom

About the Role:

Join the welcoming and experienced team at

Audi Approved Epsom

as an

Apprentice Service Advisor

. You'll earn while you learn, gaining valuable industry qualifications and hands-on experience in a fast-paced, customer-focused environment.

Audi is a premium brand known for delivering outstanding service, and this is your opportunity to become part of that journey. With support from expert trainers and a dedicated in-house mentor, you'll gain the skills and confidence to grow a successful career in the automotive industry.

This is a fantastic opportunity to build your future from the ground up, learning from an established team and playing an important role in our day-to-day operations.

Hours:

Monday to Friday, 8.00am to 6.00pm with one Saturday in three paid overtime (reduced 40-hour week for U18s).

Pay:

7.55 per hour

Please note: A valid UK driving licence is essential for this role.

What You'll Be Doing:

This apprenticeship introduces you to the essential role of a Service Advisor - the vital link between customers and our technical team. You'll support the smooth running of the service department, helping ensure a seamless and professional experience for every customer.

Key responsibilities include:

Arranging vehicle service bookings and managing appointments Communicating with customers in person and by phone Keeping customers updated throughout their vehicle's time with us Preparing invoices and warranty documentation Processing paperwork and updating customer records Liaising with technicians and the workshop team Promoting accessories, products, and service plans
You'll start by working towards your

Level 2 Customer Service Practitioner Standard

, alongside gaining

Audi brand-specific certification

.

Training and Support:

Your training will combine virtual classroom learning, in-person block release weeks at our national training centre, and on-the-job development at Audi Approved Epsom.

You'll be supported throughout by:

Expert trainers delivering high-quality classroom and practical learning A personal workplace mentor to help you apply your skills and stay on track A well-rounded programme to build your confidence, product knowledge, and customer service expertise
On completion, you'll achieve:

Level 2 Customer Service Practitioner Standard (or equivalent for Scotland, Wales, and Northern Ireland)

Audi brand-specific certification

What We're Looking For:

We're looking for someone enthusiastic, motivated, and ready to learn. You don't need prior experience - just a positive attitude and the ability to work well in a team.

Helpful qualities include:

Strong communication and people skills A calm, professional approach under pressure Willingness to take initiative and learn new systems Passion for providing great customer service Reliability, good timekeeping, and teamwork

Please note: A valid UK driving licence is essential for this role.

Entry Requirements:

GCSE grades 9 - 4 (A - C) or equivalent in English, Maths, and one other subject. We also accept predicted grades.

Scotland: National 5 Grades A - C in English, Maths and either a Science or Technical subject.

About the Company:

Founded in 1936 by the Frost family,

Drift Bridge Group

has grown from a single Epsom-based showroom into a thriving, multi-brand automotive business. We've represented

Audi

since 1974, expanding over the decades to include additional showrooms in Walton, Chessington, Croydon, and Guildford.

Now in our third generation of family ownership, Drift Bridge Group supplies new and used

Audi, Honda, and Volkswagen

vehicles, offers expert aftersales support, and operates

Trade Parts Specialist (TPS)

centres across the region.

Our company values reflect our family-led approach - we care about our customers and our colleagues equally. As a trainee, you'll be welcomed into a supportive team, encouraged to develop, and given real responsibility from day one.

What We Offer:

Employee Recruitment Referral Payments

- Earn rewards by recommending future team members

Occupational Health Services

- Supporting your physical and mental wellbeing

Bonus Plans

- Incentives for eligible roles to recognise performance

Exclusive Vehicle Benefits

- Drive a new car with no deposit and fixed monthly payments

Discounted Servicing and Parts

- Save on your vehicle maintenance

Increased Holidays with Service

- More annual leave the longer you stay

Birthday Off

- Take your birthday off as paid leave

Company Pension Scheme

- Plan for the future with confidence

Life Assurance

- Peace of mind for you and your loved ones

Cycle to Work Scheme

- Save on a bike and ride to work

Company Discounts

- Perks on a wide range of products and services

Long Service Benefits

- Recognising your loyalty over the years

24/7 Employee Support

- Access mental health, legal, wellness, and financial support whenever needed

Equal Opportunities:

At Audi Approved Epsom, part of the Drift Bridge Group, we are committed to equal opportunities for all. Our recruitment system anonymises applications to remove unconscious bias, helping us build a diverse, inclusive workforce where people are hired for their talent and potential.

Join us and be part of a team where your skills and dedication are recognised and rewarded. If you are ready to take your career to the next level, apply today!

Job Type: Full-time

Pay: 17,667.00 per year

Licence/Certification:

UK Drivers License (required)
Work Location: In person