Job Description

Our Team is the best in the industry - is it time for you to join us?

The Role:

Working on the Central Hire Desk, based in our Glasgow Head Office, the GAP Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.

How you will fill your days:

Organise services and maintenance work on fleet within the depot. Proactively manage servicing for customer vehicles Handle all customer breakdowns including AA callouts and recoveries to dealerships. Liaise with dealerships on all warranty claims in a timely manner Liaise with rental department for organising replacement vehicles Manage repair times and ensure customers are given back their original vehicles ASAP. Help to manage VOR (vehicles off road) report and pro-actively manage suppliers to ensure downtime is minimal Keep customers up to date on repairs and servicing.

Raise mechanical damage estimates in line with SLA's and Company procedures (if relevant/applicable).
o Control costs on vehicle spend o Order stock and parts for both the site and repairs.


Provide order numbers over the phone to suppliers for services, maintenance, tyres etc.

Applicants should have:

Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry Outstanding Customer Service Ability to work effectively under pressure and prioritise your workload to meet competing deadlines Strong attention to detail Effective communication skills with the ability to build strong stakeholder relationships Proficient in MS Office packages, specifically Excel and Word

About Us

We're looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.

Benefits include:

Competitive salary of 27,400 and bonus scheme. Employer Contributory Pension Scheme. Life Assurance. Up to 25 days annual leave plus public holidays. Employee Assistance Programme

So what next?

If you fit the profile and are up to the challenge, we would love to hear from you!

To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.