Job Description

Service Advisor - Mazda - Join Sandicliffe's Award-Winning Team

Location:

Leicester Mazda

Contract Type:

Full-Time, Permanent

Salary:

29, 415 PLUS Bonus

Career Development:

Clear Progression Route + Ongoing Training & Development

Are you passionate about delivering exceptional customer service and ready to take the next step in your automotive career? Sandicliffe, a multi-award-winning family business with over 75 years of excellence, is looking for a Service Advisor to join our dynamic team in Leicester FordStore.

This role offers career progression, training opportunities, and the chance to be part of a supportive and inclusive work environment.

About the Role

As a

Service Advisor

, you will be the

main point of contact

for customers throughout their vehicle servicing and repair journey. Your role is pivotal in ensuring

outstanding customer satisfaction

and smooth communication between the customer, workshop, and parts department.

Key Responsibilities

:

Book service and repair work while ensuring workshop and parts availability. Keep customers informed of progress and advise on additional work if needed. Organise loan car bookings efficiently. Invoice accurately and ensure warranty transactions are processed daily. Manage payments in accordance with company policies. Work towards achieving

hours sold targets

and maintaining WIP to a minimum. Maintain accurate customer records using

Kerridge & Dialog

systems. Conduct follow-up calls to ensure satisfaction and upsell services where applicable. Convert inbound and outbound calls into bookings.

Who We're Looking For

At Sandicliffe, we value diversity and welcome candidates from all backgrounds. We're looking for a driven and customer-focused individual with the following skills and experience:

Previous experience in a dealership or service advisor role is preferred but not essential. Strong communication skills with the ability to deliver customer excellence. A good standard of verbal and numerical reasoning. Computer literacy and attention to detail. Experience in a target-driven role. A full UK driving licence (up to 6 points) is desirable.
If you're motivated, organised, and enthusiastic about creating positive customer experiences, we'd love to hear from you!

Why Join Sandicliffe?

Sandicliffe is a

family-owned business

that has been a trusted name in the East Midlands since 1948. We are committed to fostering a culture of

diversity, equity, and inclusion

, where every team member feels supported and valued.

Employee Benefits Include

:

Competitive salary with a great earning potential. Colleague discounts on new and used vehicle purchases, servicing, and parts. Access to our

Eyecare & Wellbeing Centre

.

Cycle to Work Scheme

. Recognition through

Sandicliffe Star Awards

and long-service rewards with extra holiday entitlement. Access to our

discount shopping portal

featuring top high street retailers. Charity fun days and monthly updates via company newsletters. Opportunities for career progression and continuous training.

Working Hours

Monday to Friday:

Between

7:30 AM and 6:00 PM (typically an 8:00 AM start), with a 1-hour lunch break. Rota on Saturdays: 8:00 AM to 1:00 PM.

How to Apply

Ready to join a company that values your skills and invests in your growth?

Apply now

with your updated CV, and we will contact you for a confidential chat.

At Sandicliffe, we believe in equal opportunities and encourage applications from individuals of all backgrounds, experiences, and abilities.

Job Type: Permanent

Pay: From 29,415.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Referral programme
Work Location: In person