Job Description

Join Our Team at Marshall Jaguar Land Rover Leicester!

Are you ready to provide exceptional service and be the face of a leading automotive brand? We're looking for a passionate

Customer Service Advisor

to join our team at

Marshall Jaguar Land Rover Leicester

. If you enjoy helping people, thrive in a customer-facing role, and are ready to make an impact, this is the opportunity for you!

What We Offer:

Basic of 30,151

+ an

uncapped bonus scheme

based on upsells, customer satisfaction, and your performance!

45 hours,

Monday to Friday including Saturday mornings on a rota basis

Attractive Benefits Package

: Including

25 days of annual leave

+ bank holidays,

life assurance

, a solid

pension scheme

, and

wellbeing support

.

Employee discounts

: Enjoy discounts on servicing and from popular retailers, plus an exclusive purchase discount scheme.

Who We Are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).

We operate 130+ car, van, truck and bike franchise stores across the UK.

Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The Role

As a Customer Service Advisor/Aftersales Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers.

Full training is provided

, so you don't need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who You Are

Previous customer service experience is essential You will be passionate about the customer journey and giving a great customer experience You are comfortable working to deadlines and managing customer expectations with regular communication and updates You will have strong attention to detail and organised as you will manage your own customer base and workload Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary Tech savvy, ideally having used CRM systems in the past

What You'll Do

Establish and manage the customer relationship ahead of their booking, greeting them on arrival Supporting the customer's experience through their Marshall journey in a positive and proactive manner Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes Complete all administration duties linked to the customer in an accurate and sympathetic manner Proactively supporting the customer with future requirements Working as part of a team to drive outstanding customer service and retention
If you're excited about the opportunity to join

Marshall Motor Group

and make a real impact, apply today! Our recruitment specialists are ready to chat and will be in touch to discuss how you can be a part of our dynamic team.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

#INDFF

Job Type: Full-time

Pay: 30,151.00-35,200.00 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Ability to commute/relocate:

Leicester LE3 2RE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any unspent criminal convictions? How many years of Service Advisor experience do you have in the motor trade?
Licence/Certification:

Driving Licence (required)
Work Location: In person