Job Description

Salary:

29,563 with up to 41,000 OTE plus benefits

Type of work:

Permanent

Location:

Linwood

About the role



We are currently recruiting for a new Service Advisor to help us at our Prep Centre in Linwood.

We offer:

33 days' holiday allowance with room to grow

Generous retail discounts

Private healthcare

Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

And much more...



Hours

Full time:

Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm



About the role



Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.



We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.



This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.



Day-to-day duties



Handling all customer requirements for service and vehicle repairs in an efficient and professional manner

Liaising with the workshop and bodyshop to progress work through the system

Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected

Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions

Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise

Maintaining customer records such as vehicle details and service histories accurately and efficiently

Maintaining knowledge of aftersales products and services, upselling where appropriate

Making sure the customer database is updated and accurate at all times



Essential skills



A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner

Demonstrable computer literacy and knowledge of IT systems and applications

The ability to multi-task and be highly adaptable within a busy environment

Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers

Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop

Able to prioritise your workload

Ability and willingness to work within defined processes and guidelines

Good core administration skills to accurately capture customer details to the required standards

A full UK driving licence



Nice to have (but not essential)



Experience of upselling products or services



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance