Job Description

Service Advisor - Agricultural and Turf Machinery

Kemble, Wilshire, SN16 9SN

28-32k DOE and benefits package

Do you understand the difference between good and great customer service? Can you

build relationships

quickly, sometimes under difficult circumstances? Can you articulate the benefit of keeping high value

machinery

in perfect running order?

Tallis Amos Group

are looking to hire a

Service Advisor

in our Kemble Cotswolds depot on the Gloucester and Wiltshire border. In the simplest terms the job entails booking of

service

appointments and ensuring

customer success

. The role is pivotal within the depot as it drives the growth of our service departments to ensure we

maximise customer accounts

that we hold whilst also

delivering exceptional quality

of service to our customers. The position is the

main interface

between the customer and service department, helping to delegate

workshop workflow

and the schedule of service, both in depot and mobile.

Reporting to the service manager, you will be making calls out directly to customers to

market service and parts

sales using the

TAG CRM system

. You will also receive calls and allocate work to the technicians via

Gold

to ensure that they are kept busy to maximise

efficiency

of their workload. There is responsibility to

monitor

customer machinery through

remote service tools

and contact them to prospect for service and

parts

in addition to allocating work to technicians based on criticality of repair and available

inhouse expertise

. Other duties include

quoting

for repairs, informing and updating customers on

repair and part lead times

as well as consulting with customers on

part suitability.

Essential Criteria

Excellent verbal and written communication skill

Strong sense of business development and commercial acumen

Desirable Criteria

Strong knowledge and understanding of agricultural and/or turf machinery

Previous outbound sales activity

In return for this TAG offer you an excellent pay and benefits package, pension scheme, generous holiday allowance and also Vitality Health. In addition to this TAG are committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training.

To discuss the role informally or find out any further information please get in touch with recruitment coordinator Guy Bunting or apply today.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay Store discount
Work Location: In person