Job Description

Are you a driven, motivated professional with a background in the motor trade?

Do you want to take the next step in your career with a prestigious, family-run business in the North West? If so, we'd love to hear from you!

Williams JLR Trafford Park

Working Hours:

Monday to Friday: 8:00am - 6.00pm Saturday: 8:30am - 12:30pm (as required)

Key Responsibilities:

As a Service Advisor, you'll play an essential role in the success of our service department. Your primary responsibilities will include:

Customer Liaison:

Being the first point of contact for customers, ensuring a seamless service experience from start to finish.

Customer Satisfaction:

Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.

Administrative Support:

Maintaining accurate records of service appointments, repairs, and customer interactions.

Sales & Upselling:

Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.

Team Collaboration:

Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.

What We're Looking For:

To succeed in this role, you'll need the following qualities and experience:

Experience:

Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.

Customer-Focused:

Outstanding communication skills and a strong commitment to providing excellent customer service.

Full UK Driving License:

A clean driving record is essential for the role.

Passion for the Motor Trade:

A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.

Team Player:

A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.

Problem Solving:

Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently.

Why Join Williams Motor Group?

At

Williams Motor Group

, we offer more than just a job - we offer a career. Our commitment to employee well-being, development, and recognition is at the core of what we do. Here's why you should join us:

Up to 27 days holidays (based on length of service), plus 8 bank holidays

Employee Assistance Programmes

Wellbeing Courses

Medicash Healthcare

Pension Scheme

Life Assurance Cover

Employee Recognition & Reward Schemes

Annual

children's Christmas party & staff party

Staff Discounts

1,000 Referral Bonus

Subsidised Prestige Car Scheme

Onsite Canteen & Parking

About Williams Motor Group

With over 100 years of experience,

Williams Motor Group

is one of the North West's leading suppliers of prestige vehicles. We are a long-established family business with a strong commitment to delivering exceptional customer service. Our people are at the heart of our success, and when you join us, you'll receive industry-leading training and support to develop your career and thrive in the motor trade industry.

We are always evolving, adopting the latest technologies and best practices to meet the needs of a dynamic retail environment.

If you want to take your career to the next level with a prestigious, forward-thinking company,

apply today

and join the Williams family.

Please note:

If you have not heard from us within two weeks of submitting your application, unfortunately, you have been unsuccessful on this occasion.

No agencies.

Job Types: Full-time, Permanent

Pay: From 28,080.00 per year

Benefits:

Canteen Company pension Free parking Health & wellbeing programme On-site parking
Experience:

Service Advisor: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person