Job Description

Job Summary

Clover and Serks is an ambitious and fast-growing startup in the automotive sector. We're looking for a motivated and customer-focused

Service Advisor

to join our team and play a key role in delivering excellent service, while helping to drive revenue through upselling our services.

If you're seeking a role where you can grow with the business, shape the customer journey, and be part of something from the ground up--this is your opportunity.

Key Responsibilities

Greet and assist customers, ensuring a friendly and professional experience from drop-off to collection. Clearly explain service and repair work, answer queries, and provide regular updates. Prepare quotations, process invoices, and accurately maintain records in our booking system. Upsell relevant services or repairs based on the vehicle's condition or service history. Liaise with technicians to allocate and prioritise jobs efficiently. Order parts and coordinate with suppliers as needed. Follow up with customers post-service to ensure satisfaction. Keep the service desk and reception area clean, organised, and presentable. Maintain clear and timely communication via phone, email, and in person.

Skills

Previous experience as a Service Advisor or in a customer-facing automotive role. Strong interpersonal and communication skills. Confident upselling services while maintaining a customer-first approach. Highly organised with excellent administrative abilities. Familiarity with basic mechanical terms and vehicle systems. Comfortable working in a fast-paced, evolving startup environment. Experience with TechMan software is beneficial. Valid UK driving licence (held for at least 1 year, clean). Proactive, dependable, and solution-oriented.

Salary & Working Hours:

Pay:

From 28,500

Schedule:

Rota-based between Monday-Saturday, 7am-5pm or 8am-6pm

Working Week:

5 days per week | 45 hours.

Overtime:

Available when required.

Perks & Benefits:

Company pension Free onsite parking Access to health & wellbeing services Retailer discounts via Bright Exchange Opportunities for career development within a growing company
Job Type: Full-time

Pay: From 28,500.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme
Experience:

service advisor: 1 year (required)
Language:

English (preferred)
Work Location: In person