Job Description

Salary:

34,000 OTE

Exciting benefit package

Location:

SLM Select Hastings
We are looking for a

Service Advisor

to guide our customers throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Service Advisors work alongside our busy Bosch Service Centre workshop team who carry out vehicle services, MOTs and repairs to ensure the customer received excellent customer service.

What we're looking for in a Service Advisor:

Ability to build rapport and deliver a personalised customer experience Strong communication and negotiation skills. Mechanical knowledge. Self-motivated with a proactive and results-driven approach Comfortable using digital tools and systems Team player with a positive and adaptable attitude Full UK driving licence

Key job areas of the Service Advisor role:

Agree the details of the work to be carried out with the customer Builds rapport and qualifies the customer's requirements Liaises with the workshop to deliver agreed jobs set Updates the customer throughout the process, and ensures customer satisfaction on completion Provide support to less experienced colleagues. Works as a full member of the dealership team

The exciting SMC benefits we offer our Service Advisors:

Health care. Mental and physical health support provided by BEN. Additional holiday for extended service. Birthday off. Retail offers and vouchers. Free MOT for employees. Discounted aftersales services, repairs and parts. Company pension scheme. 22 days annual leave + bank holidays.
Apply now to join our SLM Select Service team!

Job Types: Full-time, Permanent

Pay: Up to 34,000.00 per year

Benefits:

Additional leave Company pension Employee discount Health & wellbeing programme Store discount
Experience:

Automotive service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person