Job Description

About the Company

Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.?

Established as a family business in 1976, Farol today is made up of over 300 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.?

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

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About the Role

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We have an exciting opportunity for an individual to join our growing Centralised Service department at our Milton Common Head Office. You will be an integral part of the team and will use our cutting-edge tools and technology to provide a first class service to our customers.

?You will be proactively planning & scheduling work centrally for 6 depots; your role will be to communicate with customers (both internal and external), and to allocate and schedule work to our technicians across the group. Your main priority is ensuring our customer service levels meet our customers' needs whilst maintaining a first-class standard of service at all time.

?Your main duties will include:?

Answering incoming telephone calls from customers and taking the appropriate action Utilising our scheduler and planning tools, allocating work for the technicians based on their expertise and skill Keeping in regular contact with customers throughout the job process - from initial contact to providing estimates, keeping the customer informed abouts timescales, through to invoicing once the work has been carried out Liaising with colleagues from other departments Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers

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?About You

The successful candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor.

?Package details

Basic salary in the region of 28,000 - 35,000 dependent on experience plus out of hours on call payment, performance related bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.

?Hours of work

8am - 5pm Monday to Friday

Weekend out of hours call handling rota (from home) 1 in 4 weekends

Farol is one of the leading John Deere dealers in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.

Growth and development are inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person