Job Description

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Skoda, Seat / Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry?leading pay, and full training to support your continued development.


At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Service Advisor, you'll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.

About the role

------------------

Responsibilities

Acting as the first point of contact for customers, providing a friendly and professional service. Managing service and repair bookings, keeping customers informed at every stage. Coordinating with the workshop and parts teams to ensure smooth operations. Advising customers on service and maintenance plans. Delivering exceptional customer satisfaction through clear communication and attention to detail. The role will involve face to face and over the phone interactions with customers and colleagues.

What We're Looking For

Previous two years experience in a Service Advisor, customer facing, or administrative role. Volkswagen, Skoda, Seat / Cupra experience desirable but not essential. A customer service champion with excellent communication skills. Strong organisational abilities and attention to detail. A team player who thrives in a busy, fast-paced environment.

What We Offer

Market-leading salary plus performance-related bonus 30 days annual leave Pension provision Life insurance cover Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme Cycle to Work Scheme Long Service Awards Enhanced maternity & paternity leave Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.



Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.



What you will need


Required criteria


At least 2 years experience in a similar role Knowledge of vehicle parts would be advantageous; Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Computer Literature and a working knowledge of Kerridge is preferable Professionally presented and posses a good work ethic; * A full driver's licence as driving duties is involved.