Job Description

SERVICE ADVISOR

We have an exciting opportunity for a Service Advisor to join our team in a challenging and diverse role.

You will be a strong communicator and be able to influence where needed. The role of a Service Advisor is a busy one, with no two days the same but also rewarding.

This is a fantastic opportunity to work within a friendly and hardworking team, in a fast-paced organisation.

Responsibilities:

First point of contact for customers requiring servicing or repair to their vehicles Manage the flow of information between the workshop controller and the customer To handle customer enquiries and queries promptly and efficiently Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out Accurately maintain the service department loading system in line with workshop capacity Explain the work carried out on vehicle ensuring customers full understanding and authorisation Provide guidance and support to service advisor and technicians Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction Monitor and improve service processes to enhance efficiency and customer experience

Skills Required:

Excellent organisational skills, and work well under pressure Knowledge of the motor trade is essential Excellent customer service skills Good team player

Benefits

Competitive salary and generous bonus scheme 28 days holiday (including Bank Holidays) Training and potential career progression Introduction to company car scheme upon successful probation period

Schedule

:

Monday - Friday Saturday, (1 in 4 weekends) Sunday, Closed Monday to Friday 8:00am to 6.00pm, Saturday 8:00am - 5.30pm

Basic Salary:

24,500.00 - 30,000.00 + bonus earning opportunity

Bonus scheme Performance bonus Quarterly bonus

Experience

:

1 Year Service Advisor Knowledge of the motor trade in main dealer capacity would be ideal.
Please send your CV and a covering letter to our General Aftersales Manager Alex aftersalesmanager@westendgarage.co.uk or call 01483 668377

Job Type: Full-time

Pay: 24,500.00-30,000.00 per year

Benefits:

Company car Company pension
Ability to commute/relocate:

Woking GU24 9LS: reliably commute or plan to relocate before starting work (preferred)
Experience:

service advisor: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

full uk (required)
Work Location: In person