Job Description

Job Summary

Clover and Serks is an ambitious and fast-growing automotive startup. We're looking for a motivated and detail-oriented

Service Advisor/Bookkeeper

to join our team. This dual-role position will manage customer service, bookings, and workshop finance tasks, ensuring smooth operations both front-of-house and behind the scenes.

If you're seeking a role where you can grow with the business, shape the customer journey, and be part of something from the ground up, this is your opportunity.

Key Responsibilities

Customer Service & Bookings

Greet and assist customers, ensuring a friendly and professional experience from drop-off to collection. Handle all service and MOT bookings, confirming appointments, scheduling efficiently, and monitoring workshop availability. Clearly explain service and repair work, answer queries, and provide regular updates. Upsell relevant services or repairs based on the vehicle's condition or service history. Follow up with customers post-service to ensure satisfaction. Maintain clear and timely communication via phone, email, and in person.

Workshop Accounts & Finance

Generate accurate customer invoices for services, repairs, and parts. Record payments, track outstanding invoices, and follow up on overdue accounts. Maintain and reconcile parts stock, liaising with suppliers to order and track workshop materials. Assist with cash handling, daily takings, and reconciliation. Support reporting of workshop revenue, job completion rates, and financial performance. Maintain accurate records using

QuickBooks

and the service booking system.

Workshop & Administration

Liaise with technicians to allocate and prioritise jobs efficiently. Keep the service desk, reception, and administrative areas clean, organised, and presentable.

Skills

Previous experience as a Service Advisor, Workshop Coordinator, or in workshop accounts. Strong organisational and administrative abilities, with attention to detail in both customer service and workshop finance tasks. Excellent interpersonal and communication skills. Confident upselling services while maintaining a customer-first approach. Familiarity with basic mechanical terms and vehicle systems. Experience with

QuickBooks

and service booking systems (TechMan preferred). Valid UK driving licence (held for at least 1 year, clean). Proactive, dependable, and solution-oriented.

Salary & Working Hours

Pay:

From 28,500

Schedule:

Rota-based between Monday-Saturday, 7am-5pm or 8am-6pm

Working Week:

5 days per week | 45 hours

Overtime:

Available when required

Perks & Benefits

Company pension Free onsite parking Access to health & wellbeing services Retailer discounts via Bright Exchange Opportunities for career development within a growing company
Job Type: Full-time

Pay: From 28,500.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme
Experience:

service advisor: 1 year (required)
Language:

English (preferred)
Work Location: In person