Job Description

About The Role

We have now have a fantastic opportunity for a Service and Parts Coordinator to join the Sunbelt Rentals Team. In this varied and busy role you will provide support within the Service Centre and be the integral link with our regional operations, logistics and engineering teams, supporting our mission to provide a world-class customer service.

You\'ll have great communication skills and enjoy delighting your customers, demonstrating professionalism and positive behaviours and with Sunbelt Rentals Values at the heart of everything you do.

Your key responsibilities will include:

• Communicate effectively with operational, logistics, engineering and sales colleagues, to ensure that customer requirements are delivered cost effectively and in accordance with the relevant SLA
• Ensure that all contact points (telephone calls, emails, etc) are dealt with promptly and professionally, focusing on a positive customer experience at all times
• Share knowledge and contribute towards process improvement wherever possible.
• Providing support to the Workshop Manager
• organising jobs for the mobile service engineers on a daily basis
• order parts for stock and when needed
• Keeping all training and application certificates up to date
• Maintaining and building rapport with customers, understanding their needs and managing customer\xe2\x80\x99s expectations.

About You

What will you need to bring to the role?

Skills and Experience:

• Customer Service experience, including dealing with inbound and outbound enquiries through multiple channels eg telephone, web, email

• Strong interpersonal skills, able to communicate clearly and concisely in both verbal and written formats and demonstrates effective listening skills
• Excellent administrative skills
• Computer literacy essential
• Strong organisational skills, methodical approach with close attention to detail and adherence to Company standards and procedures

Key Behaviours:

• A continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
• Customer focus \xe2\x80\x93 ability to see issues from customers\xe2\x80\x99 perspective, engages customer in the development of solutions
• Sets high performance standards for self and others
• A flexible approach, able to prioritise and manage multiple tasks/varied workload, meet deadlines/SLAs
• Good team player with a collaborative approach in supporting others to get things done.
• Self motivated with the drive and determination to succeed in all areas of the role.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they\xe2\x80\x99re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We\xe2\x80\x99re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You\xe2\x80\x99ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Sunbelt Rentals