Job Description

Role: Service Architect London £42,319 - 54'575 National £35,639 - £47,104 Contract type: Permanent Grade: Bc Number of open roles: 2
Location: London/National/ Birmingham/Glasgow/London/Nottingham/Sheffield Hours: 37 hours/week (42 hours incl. lunch) Working pattern: full time, Interviews: Remote using online video conferencing technology We have an exciting opportunity here at MoJ Digital & Technology The Ministry of Justice (MoJ) Digital & Technology (D&T) team is made up of around 900 digital and technology specialists, located throughout the UK. Our vision is a digitally enabled end-to-end justice system which can adapt and respond to changing needs. The Technology team within D&T is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites. Service Design is one of three functions that make up the Demand and Engagement Team. The Demand and Engagement Team is the first port of call for all requests for modern technology demand across the Ministry of Justice and its Arm's Length Bodies. The over-arching team objectives are to work with stakeholders to: -

  • Engage regularly with key areas of the MoJ, to understand the organisation its priorities and plans.
  • Build and Strengthen relationships with our customers.
  • Implement and drive key processes to deliver an improved service for our customers.
  • Ensure their business needs are met using appropriate and cost-effective solutions.
  • Support them through D&T governance processes
  • Promote the MoJ IT strategy and direction of travel, driving adoption of common services and solutions
  • Ensure value for money and appropriate use of public funds
As a Service Architect you will focus on the needs of the user and ensure every aspect of product and service development is user-centric and evidence-based. You will create designs, define patterns and standards to ensure consistency, efficiency and best practice in the delivery and operation of the service whilst ensuring that the customer experience is at the centre of the design. You will work closely with Demand Managers, Service Owners, Product Managers, Technical Architects and Service Operations teams to understand the people, process and tooling requirements of the service, ensuring that all the service (non-functional) requirements, resources and capabilities needed have been captured and appropriately documented in readiness for service transition to our wider service operations/support organisation. To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy. - Key Responsibilities: As a Service Architect you will: - New Service Demand
  • Assess service requirements for new/changed services and propose service solutions that put the end user/customer experience to the fore and are aligned to the overall D&T service architecture and end-to-end service model.
  • Ensure service design deliverables (e.g. service design packs, operational working agreements, operational level agreements) produced by projects and delivery teams meet the user requirement and are consistent with and aligned to the wider D&T service architecture and end-to-end service model. You will also be expected to produce these service design deliverables where required.
  • Support the evaluation of supplier bids and proposals to ensure that service requirements are properly met and that new service solutions are priced in a way that supports the need to maintain consumption-based charging model for the Business.
  • Act as a trusted source and appropriate signpost to process and governance.
Manage Service Architecture and Associated Artefacts
  • Develop and maintain the D&T Technology Services service model. This includes developing a reference architecture to provide a common language for service across the organisation. This will avoid duplication and reduce confusion in the use of service terminology across the D&T service organisation.
  • Capture, update and develop a method of maintaining the base set of Service Management and other (non-functional) service requirements across Technology Services and Service Operations.
  • Create and maintain the Service Organisation model.
  • Maintain the detailed Service Design process, this will be driven by the existing high-level Service Design process.
  • Recommend, implement and maintain suitable design/architecture tooling to support the Service Design function and Service/Reference Architecture. Where appropriate, consider options to align with other tooling/toolsets across the wider D&T organisation.

Provide Subject Matter Expertise
  • Apply knowledge and understanding of the wider digital economy and advances in technology and how they are changing user behaviour and the government landscape.
  • Support and make informed decisions based on user needs, available technology and value for money.
  • Apply knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understand parameters, restrictions and synergies.
  • Visualise, articulate and solve complex service problems and concepts, and make disciplined decisions based on available information and research evidence.
  • Know how to move from analysis to synthesis and/or design intent. Ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators (KPIs).
  • Make and guide effective decisions, explaining clearly how the decision has been reached.
  • Understand service complexity and risks, run collaborative design activities, influence others and help build consensus.
  • Manage the service design for discrete products and services to ensure a consistent and coherent service approach for any new demand.
  • Build successful outcomes through understanding team styles and influencing as well as motivating others.
  • Apply an agile mindset to all aspects of work. Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
  • Be prepared to take risks and be willing to learn from mistakes and appreciate the importance of agile delivery for digital projects in government.
  • Create a collaborative environment and sustain a good service.
If this sounds like an exciting challenge and you want to join our team please read on and apply!
  • 37 hours/week and flexible working options - working from home or remotely, working part-time, job sharing, or working compressed hours.
  • Lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
  • 10% dedicated time to learning and development with a budget of £1000 a year per person
  • Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans up to £2500 and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for IT.
  • Some offices may have a subsidised onsite Gym.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Person Specification Essential The role holder will demonstrate an: -
    • Ability to visualise, articulate and solve problems and to make disciplined decisions based on available information. Such skills include the ability to apply logical thinking, gathering and analysing information, using comprehensive tools and techniques and data to formulate both short term day-to-day and longer-term plans and the ability to identify and analyse options and assess feasibility and operational impact.
    • Ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome.
    • An overall perspective on service issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements.
    • Focus on outcomes rather than solutions and activities.
    • Understanding of users/personas/actors and can identify who they are and what their needs are, based on evidence. Translate user stories and propose design approaches or services to meet these needs.
  • Engage in meaningful interactions and relationships with users/personas and actors putting users first and can manage competing priorities.
  • Has Level 3 or preferably Level 4 ITIL Foundation and working towards ITIL 4 Drive Stakeholder Value (DSV) and ITIL 4 High Velocity IT (HVIT) specialist modules.
  • An understanding of DevOps and agile frameworks and techniques and an appreciation of the challenges of supporting these in a more traditional ITIL-based service environment.
Please submit your CV to apply We recruit using the Success Profiles Framework and will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
  • Managing a quality service
  • Communicating and Influencing
  • Working Together
Your application will be reviewed and sifted against the Person Specification by a diverse panel. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the Technical Experience will be conducted prior to the sift Further Information Please review the following Terms & Conditions which set out the way we recruit and provide further information related to the role. If you have any questions please feel free to contact

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  • Job Location
    Sheffield, United Kingdom
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