Job Description

Were looking for a Service Assistant to join us at Trelissick Garden to work within our busy visitor welcome team primarily within the car park environment ensuring a friendly welcome and goodbye to all our visitors.

Salary

: 12.25 per hour

Contract/duration:

Fixed Term Contract until 08-Mar-2026

Hours/working pattern/hours

: This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends and Bank Holidays, however, there are no evenings or split shifts.

Potential start date:

ASAP



For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:Reporting to the Welcome Manager, you'll be part of a large and friendly team working at Trelissick.

What you'll be doing:The core part of your job is to give vital and positive support to your colleagues with a focus on greeting and helping visitors within the car park environment as part of the welcome team.


No two days will be the same and you can expect to meet many different people. You'll get involved in all kinds of tasks, including greeting visitors on arrival, identifying car parking spaces, signposting visitors to where they may wish to go on site, taking car parking payments and promoting the benefits of being a member of the National Trust.


Most importantly, you'll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.



Who we're looking forWe'd love to hear from you if you're:


focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills.

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 08/03/26)