Job Description

The Barcode Warehouse, is the UK's leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company's biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre.

With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets - there has never been a better time to be a Sales Administrator at The Barcode Warehouse.

If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you'll be a welcome addition to the team

The Role

Our Service Centre has been one of the key foundations of BCW success, and continues to be an excellent proving ground for many key parts of our ever expanding business. 2025 is going to be transformational for our team, with a drive to increase our repair and service offering through in house device repair, further making TBW a one stop shop for our customer

Key Responsibilities

Logging and prioritising Return Authorisations to be handled by our workshop and field service teams Providing excellent customer service via the telephone and email, by seeking updates from suppliers and repairers, as well as our in house engineers, and keeping the end user informed on how their repair is progressing Implementing the correct billing processes to ensure prompt payment for services rendered Monitoring incoming communications, to ensure enquiries are dealt with quickly and efficiently Supporting colleagues by providing cover and assistance, as part of a wider administrative team

What we would like from you

Excellent written and verbal communications with a keen attention to detail Competent working knowledge of Microsoft Office Suite, particularly Outlook and Excel Previous administrative experience, or the ability to demonstrate strong administrative skills Able to work well under your own initiative Former demonstration of delivering high levels of customer service experience is highly advantageous, either face to face, over the telephone or via email Experience of Oracle Netsuite, reporting and case management would be desirable, but not essential The role does have potential to start looking at the basics of technical repair and fault resolution on our product portfolio for the right candidate, with possible progression into more hands technical roles

Company Benefits

Paid day off for your birthday Buy additional holidays scheme Additional holidays for length of service Employee Assistance Programme Company Sick Pay Paid day off to Volunteer Staff Events Employee Wellbeing Budget Onsite Gym Onsite Coffee Shop
We are an equal opportunities employer and disability confident committed.

Job Types: Full-time, Permanent

Pay: 25,397.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Newark,NG24 2DX: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person