Job Description

SERVICE CENTRE TECHNICIAN (Bicycle Mechanic)

THE ROLE

Are you ready to join the world's largest and most innovative bicycle designer and manufacturer?

If you live and breathe bikes, this is your opportunity to turn your passion into a career, as we are looking for a Service Centre Technician for an exciting, dynamic and hands-on role in our rapidly growing Service Centre. You will play a key part in keeping our bikes - and our riders - moving! From building world-class bikes for press launches and professional athletes, to diagnosing and repairing complex technical issues, you'll be at the heart of our mission to deliver the ultimate cycling experience.

Supporting the ASQA & Service Centre Manager, you'll ensure every build, repair and diagnostic meets our industry-leading standards. You'll also provide expert technical support to end consumers, our retail partners, and assist our Retail and Rider Support teams, helping to maintain the trust and performance of our valued riders.

KEY RESPONSIBILITIES

Bike Building/ Wheel Building:

- Build and assemble bicycles subject to full pre-delivery inspection ready for press and media testing, our ambassadors, and professional/ team riders

- Build wheels to the same high-quality standard

Repairs:

- Perform full diagnostic and subsequent repairs on customer's bicycles and E-bikes ensuring the highest safety and performance standards are met

Diagnostics:

- Diagnose and resolve all warranty related issues

- Conduct diagnostics on E-shifting systems, E-Bikes and Power Meters to ensure optimal functionality

Deal with all Service Centre enquiries

:
- Handle all Service Centre enquiries including calls and emails, addressing repair or technical issues and making informed decisions

- Provide accurate repair quotes and advice to customers

- Process, update and manage jobs in the Service Centre database

- Finalise jobs and issue invoices, ensuring customer satisfaction

- Troubleshoot and problem-solve to achieve positive resolutions

Assist with, or carry out other duties when required

Support retailer and consumer-facing events as needed

THE PERSON WE'RE LOOKING FOR

The successful candidate will be already be a fully qualified bicycle mechanic with an NVQ Level 2 or City & Guilds Level 2 qualification as well as someone who loves to be around bikes!

You'll be a highly organised and motivated bicycle mechanic with proven previous experience, and the ability to work in a time-critical, and on occasion, pressured environment.

You'll play a key role in delivering expert repairs, precision builds, and outstanding customer service to our retail base and end consumers, and you'll also need to be able to multi-task effortlessly and be a self-sufficient individual, with meticulous attention to detail which is crucial to the role.

Along with a friendly manner and a can-do attitude, you will be working in a small team, so you'll need to be a team player with excellent communication and interpersonal skills, and able to handle conflicting priorities easily.

You'll maintain a clean, organised and safe workshop as well as show a willingness to learn additional skills outside of the role advertised. Excellent understanding of MS Excel and other IT systems is a must.

YOUR KNOWLEDGE, PREVIOUS EXPERIENCE & QUALIFICATIONS

o Ideally a minimum of 3+ years' experience in a service or workshop environment within the cycling or relatable industry Qualified bicycle mechanic with NVQ Level 2 or City & Guilds Level 2 Cytech 2&3 / equivalent qualification very desirable or willingness to undertake training Up to date with latest cycling technologies Experience with diagnosing, maintaining and repairing all bicycle and E-Bike componentry with experience in wheel building Experience of having used Microsoft Outlook and Excel and other IT systems on a daily basis Experience of having used Workshop Management systems A passion for cycling or the bicycle industry would be advantageous Excellent communication and organisation skills are a must

THE PACKAGE

Term:

Permanent Full Time Role

Salary:

Competitive salary, experience dependant

Hours:

On site Mon-Fri 8am - 4pm

Benefits:

Company Contributory Pension Scheme

Profit and KPI based Bonus Scheme

Private Health Insurance (terms apply)

. Life Cover (terms apply)

Loan Bike Scheme (restrictions may apply)

21 days holiday, increasing a day for each full year worked up to a maximum of 25 days

UK public holidays given unless working is required which will be notified in advance

Generous employee rates on bikes, gear and apparel

Company Wellbeing Scheme

Enhanced Maternity and Paternity Packages

Support:

Regular reviews, KPI's and targets

Internal and External Training courses and development opportunities

Business-wide project opportunities

At Giant UK Ltd, we believe in creating an inspiring and inclusive work environment where passion and people come first. We welcome applicants from all backgrounds and life experiences - because we know our differences are our strength.

Ready to join the ride? Please apply with a covering letter and answer the screening questions accurately for your application to be reviewed.

Join us at Giant UK Ltd, and help us elevate the cycling experience for everyone!

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Bereavement leave Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Transport links
Ability to commute/relocate:

Coalville LE67 1TL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please complete a cover letter
Education:

GCSE or equivalent (preferred)
Experience:

Cycle Service or Workshop: 3 years (required) Qualified (Cytech or equivalent) Bicycle Mechanic: 1 year (required)
Work Location: In person