Job Description

As our

Service Charge Accounts Manager

, you'll lead and develop the Service Charge Team, ensuring the accurate and timely production of all service charge accounts and quarterly reports in line with both internal standards and industry best practice. You'll be the go-to expert for all service charge matters, supporting the Property Management Team, managing key client relationships, and driving continuous improvement in our financial processes.

What will you do?

Lead and manage the day-to-day operations of the Service Charge Accounts Team Oversee the production of all annual service charge accounts across our block management and PRS portfolios Ensure timely delivery of quarterly financial reports to Property Managers Manage the setup of new properties on Qube, including liaison with previous agents for handover information Handle all property handovers to new agents in line with ARMA guidelines Calculate and manage void costs for developers, ensuring timely collection and maintaining strong developer relationships Partner with the Mobilisation and Change Team to integrate new properties onto Qube Oversee all service charge billing and budget uploads across the portfolio Lead on ARMA and ARLA annual audits Monitor and deliver against key KPIs, ensuring excellent service delivery and stakeholder engagement Champion process improvement within the Service Charge Team Attend and lead meetings with internal and external stakeholders

What are we looking for?

Proven experience in service charge accounting within residential property management Strong people management and leadership skills Excellent communication and stakeholder management abilities Ability to work autonomously and manage workload to strict deadlines Analytical with exceptional attention to detail and numeracy Strong IT proficiency, including

QubePM

(essential) and

Excel

(intermediate level or above)

Desirable:

AAT qualified

and/or

AIRPM (Associate Level)

or higher


We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.