Job Description

Title: Service Charge Invoicing Officer

Contract Type: Permanent & 6-month Fixed-Term Contract, Full-Time *Please state on your application which contract you are applying for

Hours: 35 hours per week

Salary: London weighted 32,881.00 per annum

Reporting Office: Stratford, London

Persona: Agile/hybrid working - office based 20-40%

Closing Date: 4

th

August 2025

Interview Date: 12

th

August 2025

Benefits

include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and

many more

...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Service Charge Invoicing Officer Role Profile.docx

Join our Service Charge Invoicing Team at L&Q:

At L&Q, we know that accurate and timely invoice processing is essential to delivering great services to our residents. As a Service Charge Invoicing Officer, you'll play a key role in coding and processing high volumes of service chargeable invoices submitted by external contractors. You'll work closely with internal and external stakeholders to ensure costs are correctly allocated, anomalies are investigated, and coding issues are resolved efficiently.



Are you a detail-oriented and self-motivated individual with strong communication skills and a passion for accuracy?



Do you thrive in a fast-paced, team-oriented environment where your ability to manage priorities and solve problems makes a real difference?

If this sounds like you, we would love for you to apply!

Your impact in the role:

Accurately scan, code, and process high volumes of service chargeable invoices submitted by external contractors. Set up and verify valid charge codes to ensure correct cost allocation and compliance with internal procedures.
Managed mailboxes and respond promptly to enquiries from internal and external stakeholders. Reconcile accounts and investigate discrepancies, working closely with suppliers to resolve coding issues and maintain financial accuracy.

What you'll bring:

Strong numeracy skills and excellent attention to detail. Experience using Microsoft Office applications, particularly Excel. Clear and confident verbal and written communication skills. A collaborative mindset with the ability to work independently and manage competing priorities. Previous experience in service charge processing is desirable.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.



250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.


At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.



L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.


If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk


At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.



Click here to find out more about L&Q and why you should join us!



#TJ

Service Charge Invoicing Officer

Location:

London - Stratford

Posted:

21/07/2025

Closing date:

04/08/2025

Closing time:

23:59