Service Controller
Prescot, ENG, GB, United Kingdom
Job Description
Service Controller
Salary 28,350.00 per year.
Job Types: Full-time, Permanent
We currently require experienced Service Controllers to plan and distribute planned service appointments and reactive breakdowns for over 45 engineers throughout the UK.
Minimum requirements
At least 2 years Service Controller experience required.
Main duties
Answer telephone calls from customers and engineers.
Book in and plan services, breakdowns and major repairs.
Delegate and pass on scheduled jobs.
Update internal KPI and incident management system.
Create and send estimates for repairs to customers.
Contact customers and update them of work required and approval.
Update appointment and service diary.
Key Skills
Experience with computer systems Strong attention to detail with a high level of accuracy Strong problem solving skills Time keeping Positive work attitude Working as part of a team Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities
Knowledge Required:
The ideal candidate will have had previous experience within service controller environment and be able to demonstrate a good working knowledge for planning, management, and experience of dealing with engineers. Exceptional customer service skills
Benefits
Onsite parking
Company Pension
23 days Holiday plus Bank Holidays (31 days in total)
Life Insurance
Job Type: Full-time
Pay: 28,350.00 per year
Benefits:
Canteen Company pension On-site parking
Work Location: In person
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Job Detail
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Job IdJD3968621
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationPrescot, ENG, GB, United Kingdom
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EducationNot mentioned