Job Description

We have an exciting opportunity for an experienced Service Coordinator to join our team at Dalkia UK. You will join us on a full time, permanent basis based in Manchester.

Dalkia UK is a technical engineering solutions provider for the built environment. We engineer, manage and optimise smart spaces and places leveraging emerging technologies for our customers that improve where people work, learn and live.

Job Purpose;

Allocation and co-ordination of reactive, planned and service installation works between Clients and Engineering staff.

Aims and Objectives;

To focus on the expected team behaviours for achieving significant results and outcomes for the business helping DALKIA to maintain its leading edge status within the industry and our reputation with our customers

Key Responsibilities and Accountabilities

Call Handling Allocation of jobs to Field Technicians and subcontractors Review of electronic time sheets for Field Technicians Pending call reporting and escalation Co-ordination of Field Technician revisits Co-ordinating and distribution of maintenance visits Issuing of pre-planned maintenance scheduled to Clients / Service Managers

On-call administration and updates

Arranging reactive and pre-planned maintenance appointments direct with end user Client portal updating Set-up and amendments to maintenance contracts Manage and reduce all WAIT info. Achieve monthly maintenance KPI's Liaise with Service / Operations Managers re KPI performance Creation of job packs issuing to Service / Operations Managers Raising PO's and issuing to sub-contractors Goods Received Note updates to CPA

Person Specification Qualifications,

Experience, Knowledge and Skills The knowledge, skills, qualifications and experience relevant to the position are:
Essential

Administration Experience Computer Literacy Skills Adaptable and flexible in approach to work required Excellent Interpersonal Skills Reliable
Job Types: Full-time, Permanent

Benefits:

Company events Cycle to work scheme Employee discount Enhanced maternity leave Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount Work from home
Language:

English (preferred)
Work Location: In person

Reference ID: Service Coordinator