Walsall, West Midlands, United Kingdom | Birmingham, Midlands, United Kingdom
Job Category:
Customer Support
Job Number:
WD30235333
Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.
We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response. This role is office based in Walsall, UK.
What we offer
Competitive salary
Permanent, full time contract (Mon-Fri 8:30am-5pm)
25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
Pension (up to7% employer match)
Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
Dedication to safety through our Zero Harm policy
Access to business resource groups
How you will do it:
Overall Engineer scheduling
Engineers Utilisation (Time & Attendance)
Engineer Planner Management
Engineer Timesheet Processing
Raising Jobs - Maintenance, Quoted & Reactive
Parts Ordering
Communicating with Customers (Verbally and in Writing)
Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
WIP Management
Maintaining Engineer Training Matrix
EHS Management
FGAS Legislation Compliance
What we look for - essential:
Strong organisational skills
Focus on customer engagement & management
Ability to prioritise workload
Capable of working without documented procedures and with limited supervision.
A committed 'can do' positive attitude with the ability to integrate and work as a member of a team
A willingness / ability to adapt and learn in an ever-changing environment
What we look for - preferred:
Experience in a similar environment
Technical knowledge / background
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!
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