Job Description

Service Coordinator

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Deadline:

19/01/2026

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Hey there! Are you ready to bring your passion, creativity, and happy vibes to a place that truly makes a difference? Look no further! At PossAbilities, we're a social enterprise on a mission to help vulnerable people 'Live the life they choose.' Mostly we support people with learning disabilities, young people leaving care and people with dementia...though we do lots of other great things too. If that sounds like something you'd love to be a part of, keep reading!

Please be aware, that as part of our safeguarding commitment, this role requires an Enhanced DBS check. We believe in fair opportunities, so past convictions don't automatically exclude you, just please ensure that you are upfront and honest about anything that you need to disclose.

Why Choose

Poss

Abilities?

PossAbilities isn't just a fantastic place to work; it's a place where your heart can sing. Here's why you'll love working with us:

Awesome Pay:

We proudly offer a real living wage. Earn

43,841

a year for a 37-hour workweek (pro-rata for part-timers).

Pension Perks:

We contribute up to 4% of your salary into a pension plan.

Holiday Fun:

Enjoy 22 days of annual leave (pro rata for part time), 8 bank holidays, and access to our reduced rate holiday home at Ribby Hall Village, 3 extra days holiday on completion of 5 years' service!

Duvet Days:

Perfect attendance? Have a paid day off to chill!

Health & Wellbeing:

Access for you and your dependents for free 24/7 confidential employee assistance programme support, including counselling, and internally trained Mental Health First Aiders to support you.

Social Events:

Join fun events with the people we support, staff, and their families.

Discounts & Benefits:

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement and much more. Not just that but as an employee of PossAbilities you are eligible for a Blue Light Card, ESSO discounted fuel card & similarly a Love2Shop - Every Day Benefits Card all easy-to-use discount schemes which saves you money on your day-to-day spending. We will even refund you the joining fee!

Don't just take our word for it:

We were named as one of

The Sunday Times Best Places to Work 2025

!

On our latest staff survey 98% of respondents said they were proud to work for PossAbilities and 95% said they were happy working here!

We were awarded Highly Commended for Employer of the Year at the 2024 National Learning Disability & Autism Awards.

Your Purpose

Lead on the day to day operations of the [supported living/respite/day] service. You are responsible for ensuring individuals we support receive high quality care to live the lives they choose; and staff are supported and perform their roles safely, effectively, and happily.

Your Role

Recruit, induct, train, and manage staff to deliver excellent quality services and ensure they are up to date with best practice Support, monitor and develop your team to perform effectively in their role through regular 1:1s, coaching and mentoring Ensure the service is run within budget, manage contractual hours, and monitor and report on service expenditure Manage the operations of the service so that it is run safely, efficiently, and to a high standard and in accordance with PossAbilities expected standards of delivery (our policies and procedures) Ensure the service is compliant with the relevant regulatory, legislative and contractual requirements; and professional ethics are maintained Creative a positive and happy workplace culture - ensure that staff feel valued and rewarded, and that the service delivers high quality care Identify and manage service risks, and take appropriate action to mitigate and monitor these risks Monitor and analyse data, information, and feedback about all aspects of service delivery. Use this to learn, and make changes or recommendations for more strategic action, so that the service continue to improve Prepare management reports for your service and contribute to organisational development and planning Build and manage partnerships with all people and services that are important to excellent care and support delivery Act as an ambassador for your service and PossAbilities, positively representing us in external forums, and identifying opportunities for us to grow and develop Manage and respond to feedback about the service ensuring the right action is taken, lessons are leant and improvements made Manage emergencies making sure your team are supported and have the tools to respond effectively Manage all safeguarding concerns and support teams to respond and take the right action Complete formal investigations in line with PossAbilities policy


And

Builds happy and healthy teams

Create an inclusive, positive and fun environment where everyone can be themselves and feel like they belong. Are big hearted, approachable, supportive and understanding. Care about your team and their wellbeing, get to know them as individuals, ensuring they feel valued and respected.

Thinks differently to deliver

Dream big, think outside the box and lead the way through innovation and ideas. Have courage, a strong will to succeed and are solutions focused. Are flexible and adjust quickly to change and new circumstances and approach these positively.

Ensures everyone grows, thrives and performs

Motivate, empower and energise your team through setting clear expectations and goals, providing the tools required and removing any barriers. Instil trust through open communications and meaningful coaching and feedback. Challenge and stretch people through continued learning and development so that everyone can reach their full potential.

Leads by example

Work alongside your team and others. Role model our values and embrace our culture. Take responsibility for your actions and continuously develop yourself.

Who you are

A caring, empathetic, kind and understanding person, driven by providing the best care and support (passionate) Someone who cares about people having choice and control over their own life, having healthy and happy lives and achieving their hopes and dreams(person-centred) A warm person, who enjoys what they do, and wants to help others to feel the same (happy) Someone who likes to take responsibility for things and others, and will be accountable for them too A problem solver, who likes to find new ways of doing things when that's needed, values self-improvement, and doesn't limit themselves (creative) Honest and transparent, you know what's right and wrong, and you're not afraid to admit when you've made a mistake or deal with an issue in your service (integrity) Good attendance and punctuality record A good communicator who can use different types of communication or is willing to learn how

Inclusion

We strongly believe that a good workplace is one that values everyone and embraces both similarities and differences and therefore we want to ensure all our employees bring their whole-self to work. We expect you to:



Be committed to equality, diversity & inclusion; celebrate the differences of our people and contribute to a culture where everyone is valued and respected. Be committed to delivering person-centred services and recognising our customers as diverse individuals.

Our Values

Our values lie at the heart of our organisation and underpin everything we do.

Integrity

We communicate openly and honestly and build relationships based on trust, respect and caring.

Creativity

We thrive on innovation and encourage positive risk taking.

Happy

We believe fun is the key to success

Person centred

We believe that everyone has the right to exercise choice and control in directing their lives and support. We inspire people to achieve greater things.

Passionate

We are dedicated to, and enthusiastic about, providing exceptional services



What's it like to work at PossAbilities? Watch and find out... https://vimeo.com/907456586/b2d034812c?share=copy or check our brochure here



We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity drives innovation and we actively seek to foster an environment where everyone can thrive. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees, ensuring that our team reflects the diverse communities we serve.



PossAbilities are a Disability Confident employer therefore we commit to providing those with a disability, who meet the essential criteria, an interview for the role.



If you require any accommodations during the application or interview process, please email HRadmin@possabilities.org.uk, and we will work with you to meet your needs.



Still not sure? Complete our expression of interest form and someone will give you a call back to chat things through with you.