Job Description

Band 5

Main area

Dermatology, Diabetes and Endocrinology.

Grade

Band 5

Contract

Fixed term: 6 months (Monday to Friday)

Hours

Full time - 37.5 hours per week (Mon to Fri 9-5)

Job ref

343-7634765-FM-MSC-VCG

Site

St Helier Hospital

Town

Carshalton

Salary

35,763 - 43,466 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

19/12/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

We have an exciting opportunity for a Service Coordinator in Dermatology, Diabetes and Endocrinology.



The post holder will be responsible for liaising closely with the service manager, assistant service managers, lead clinician and clinical teams to arrange additional clinics as well as ensuring all activity is cancelled for leave, rest days etc.



This post requires a strong eye for detail, RTT knowledge, experience of management outpatient and minor procedure waiting lists and to be confident in the use of IT systems. The post is based at St Helier Hospital with visits to Epsom Hospital as required.

Main duties of the job

Working closely with administrative staff and clinicians in order to achieve optimal decisions for overall patient care. Maintaining the rosters for all clinical staff, liaising closely with the service manager, lead clinician, nursing team and theatres to arrange additional clinics and theatre lists; as well as ensuring all activity is cancelled for leave, rest days etc. Monitoring clinic utilisation. Ensuring that the decisions taken are fully informed and properly balanced, taking account of collective as well as individual need, and the requirement to live within available resources. Genuinely promoting and supporting the delivery of national and local healthcare targets as one of the ways of raising healthcare standards for all.

Working for our organisation

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).




After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

Please see attached job description and contact Cheryl Hoare on



07827084987 to discuss the post in detail.

Person specification

#

Qualifications

Essential criteria

A Level standard or equivalent experience Evidence of self development

Desirable criteria

Management qualification or equivalent experience #

Experience

Essential criteria

Significant NHS experience or similar Previous experience of managing a large team of administrators Proficient in MS Office Experience of booking outpatients and scheduling day cases

Desirable criteria

Cerner or other PAS experience Knowledge of project management Involvement in budget management #

Skills and knowledge

Essential criteria

Ability to organise rotas Ability to manage waiting lists Detailed RTT knowledge Understanding of managing a non RTT PTL Ability to prioritise work of self and team Good written and verbal communication & presentation skills Ability to manage multiple tasks and prioritise workload Ability to problem solve

Desirable criteria

Knowledge of NHS service provision

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E:

krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the

job description

and

person specification

, as shortlisting will be based on these criteria.



Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of

3 years' employment and/or education history

, including

professional email addresses

(not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by

email or SMS

from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within

four weeks of the closing date

, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an

Enhanced Disclosure and Barring Service (DBS) check

will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.