Job Description

Service Coordinator

Location

: Hethel, Norfolk (Fully Office-Based)

What you will do

We are currently seeking an experienced Service Coordinator to join our Fire Suppression team based in our Hethel, Norfolk office. This is a fully office-based position.



As a Service Coordinator, you'll play a crucial role in coordinating and scheduling service operations across the business. You'll be instrumental in ensuring timely and high-quality service delivery to our clients, helping to uphold our reputation for excellence and maintain customer satisfaction.

What we offer

If you're successful, you'll join a company that values work-life balance and is committed to your continued learning and development. You'll also have access to a fantastic range of benefits, including:Competitive Compensation 25 days holiday plus bank holidays Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products Training Opportunities: On-the-job and cross-training with excellent resources Collaborative Environment: Supportive team culture and business resource groups Career Development: Long-term growth and professional support

How you will do it

Take ownership of service scheduling using the company's service scheduler Liaise proactively with Contracts, Small Works Teams, and Project Managers to ensure smooth coordination Confirm bookings with clients and assign the appropriate engineering resource to complete services Issue necessary documentation in a timely manner to acquire site permits Prepare and issue RAMS (Risk Assessments and Method Statements) as required Respond promptly to all service enquiries from Xcell Misting customers Collaborate with internal teams to identify and implement the most effective solutions for clients

What we are looking for

We're looking for someone with proven experience in a fast-paced, service-oriented environment, ideally with a background in engineering or technical services. To be successful in this role, you'll need to demonstrate:

Experience in a customer-focused service coordination role Strong administrative skills with excellent attention to detail Proficiency in Microsoft Office, especially Outlook, Excel, and Word Confidence in managing and coordinating multiple calendars A proactive, solution-focused mindset with the ability to multitask effectively Excellent communication and interpersonal skills A first-class telephone manner and strong customer orientation Self-motivation and the ability to work under pressure. Confidence to build positive relationships and influence others. Experience in a dynamic engineering or technical service environment is a strong advantage.


If you're ready to bring your coordination expertise to a highly respected organisation and contribute to impactful service delivery, apply now and join us at Johnson Controls.