Job Description

Are you a natural organiser who thrives on keeping complex service operations running smoothly?
Do you have the communication skills to be the vital link between customers, technicians, and management teams?
Our client, a leading provider in their field, are now seeking an experienced Service Coordinator to join their dynamic team in Norwich, Norfolk. This is a fantastic opportunity to take ownership of service operations and make a real impact on customer satisfaction.
The Role
Reporting to the Global Service Director, you'll be the operational heartbeat of the service department, coordinating appointments, managing technician schedules, and ensuring seamless service delivery. From processing quotes to handling emergency requests, you'll be involved in every aspect of the service journey.
Key Responsibilities

• Process service quotes and manage customer requests professionally
• Coordinate field service schedules and technician assignments
• Handle emergency service requests and provide real-time support
• Maintain comprehensive service documentation and reporting
• Forecast upcoming service requirements and support monthly planning
• Manage insurance certificates and compliance requirements
• Support technicians with drawings, service packets, and on-site needs

What I need

• 3+ years experience in a similar service coordination role
• Proficiency in service management software and Microsoft Office Suite
• Strong organisational skills with exceptional attention to detail
• Excellent communication and interpersonal abilities
• Experience with CRM systems and analytical tools preferred
• Business qualification advantageous but equivalent experience considered

What's On Offer

• Competitive salary and benefits package
• Hybrid working arrangements with flexible hours - or fully remote option available
• Less than 10% travel requirement
• Supportive, inclusive company culture
• Opportunity to work with cutting-edge industrial solutions
• Career development within a global organisation

Ready to Coordinate Success? If you're looking for a role where your organisational skills and customer focus can truly shine, we'd love to hear from you. Reach out to Emma Baylis NOW