Job Description

Willings Service Ltd - a friendly, family-run and well-established business - is looking for a Service Coordinator/Receptionist to join our team. If you're organised, confident with customers, and enjoy keeping things running smoothly in a busy office environment, we'd love to hear from you.

This is a full-time, office-based position within our service department. You will be the first point of contact for customers and engineers, managing incoming enquiries and coordinating day-to-day service operations.

Hours: Monday to Friday, 8:30am - 5:00pm

Location: Andover, Hampshire

Contract: Permanent, Full-time

Start date: As soon as possible

Key Responsibilities

Answer incoming calls and emails in a professional and friendly manner Schedule and coordinate service and maintenance visits Maintain accurate service records and general administration Support engineers and office team with daily tasks Liaise with customers to provide updates and arrange appointments
We are looking for someone who is:

A strong communicator with excellent customer service skills Highly organised with good attention to detail Confident multitasking in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook) Experienced in office administration or coordination role
Desirable (not essential):

Experience using scheduling/booking systems Familiarity with Microsoft Access
What We Offer

Competitive salary (dependent on experience) Friendly and supportive family-run working environment Opportunities for development and progression Free on-site parking Long-term job stability within an established company
To apply, please send:

Your CV A brief cover letter explaining why you feel you would be a good fit for the role
Email: service1@willings.co.uk

Subject line: Service Coordinator/Receptionist Application - [Your Name]

Job Types: Full-time, Permanent

Pay: 24,420.00-26,000.00 per year

Benefits:

Company pension Free parking
Work Location: In person