Job Description

At Axil, we help some of the UK's leading businesses manage their waste more sustainably. We're proud of our innovative approach and exceptional customer service, and we're looking for a Service Delivery Administrator to join our growing team in Cannock.


If you're someone who enjoys variety, takes pride in delivering excellent customer service, and thrives in a busy office environment, this could be the perfect opportunity for you.

What you'll be doing

As a Service Delivery Administrator, you'll play a key role in keeping our operations running smoothly. Your responsibilities will span two main areas:

Service Delivery

Be the first point of contact for our customers, delivering outstanding service every time. Manage the end-to-end waste collection process, from customer order to confirming job completion. Raise consignment notes for hazardous waste and produce accurate labels. Provide aftersales support and help nurture long-term customer relationships. Coordinate waste collections with suppliers and ensure all details are captured correctly.

Administration

Process daily customer orders received via phone or email. Gather and input collection data into our systems, including maintaining our CRM system, to raise and approve invoices. Assist with scanning, filing, and checking paperwork to keep our records accurate and compliant. Support the wider team with administrative tasks that keep our service delivery efficient and professional.

What we're looking for

A confident communicator with a customer-first mindset. Excellent organisational skills and attention to detail. A team player who enjoys problem-solving and multitasking. Strong IT skills, with experience using Microsoft Office and data systems. Previous experience in an administrative or customer service role is desirable - but the right attitude and willingness to learn are just as important.

Hours Full-time, 37.5 hours per week, Monday to Friday, 9:00am - 5:00pm


Salary: Up to 25,000 depending on experience


We are a leading waste management company who specialise in recycling and total customer waste management.



Our mission is to be a trusted partner in waste prevention, guiding our customers to make informed, data-driven decisions.

We aim to set new industry standards and re-engineer waste to reduce environmental impact and cost.



Our staff are our most important asset. We pride ourselves in being a friendly, professional and supportive company that champions internal promotion and progression. We employ over 200 employees in a variety of positions across the UK.


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