Job Description

Vivedia are looking for a Service Delivery Agent to join the growing team.

About us

Vivedia is a truly customer-focused, audio-visual tech business based in Sheffield with customers across the UK. Our main services are music, live webcasting, and video tributes. We've grown enormously in the past few years as a result of a customer-centric approach and by providing great service. We're now hiring happy, motivated people to join our Service Delivery team.

The business has driven genuine innovation and an improved experience within the industry. This has resulted in highly engaged customers who are keen for opportunities to do more work with us.

The team are very passionate about the work, and it's a positive environment where people are trusted to get on and do a great job. In anonymous surveys, employees consistently report being really happy. The company is working on environmental initiatives, likes to make a positive difference in its local community and makes significant charitable donations each year.

Key Responsibilities

Managing daily inbound calls as well as outbound calls to our customers You'll provide excellent customer service, improve our customer's product and service knowledge, and build lasting working relationships Editing media content using our one-of-a-kind editing software

Service Delivery agent - You

You'll be part of a multi-skilled team, with opportunities to learn new skills with us in different aspects of Service Delivery We'll provide training and development, and you'll get the chance to work in an environment where your ideas matter You'll be happy taking and making lots of phone calls A love of talking to people A proactive approach to customer relationships Naturally great communication skills A genuine desire to offer a quality customer experience A great eye for detail, we have rigorous quality control processes in place that you'll need to follow The ability to demonstrate the empathy and sensitivity to provide a consistent, quality service to all our customers Good basic IT knowledge including experience using Microsoft Office

Location

This role is based at our Sheffield HQ

Benefits

25 days holiday, plus statutory bank holidays (pro rata) Statutory defined-contribution pension scheme Discretionary annual bonus Life event support: 1,000 first-time buyers' allowance, 250 bereavement allowance, 250 baby bonus, 250 marriage allowance Employee assistance programme Free annual eye tests, glasses contributions and flu vaccine Flexible working hours/location (subject to needs of role) Warm and relaxed working environment Smart hub office with freshly ground coffee, healthy snacks, and free onsite parking Free onsite parking Regular team socials, including big summer family party
To submit your CV for this exciting Service Delivery Agent opportunity, please click 'Apply' now!

Hours: 40 hours a week, Monday to Friday, 8.30am - 5.30pm and occasional weekend working.

Job Types: Full-time, Fixed term contract
Contract length: 4 months

Pay: 26,800.00 per year

Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person