Job Description

Summary

We're looking for a proactive and organised individual to support the smooth running of our transport operations. In this dynamic role, you'll assist with service monitoring, driver and vehicle allocation, compliance checks, and day-to-day operational support. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, this is a great opportunity to be part of a dedicated team delivering high-quality transport services.

Main Responsibilities

Support the Service Delivery Supervisor in day to day management of our services and the daily delivery of the operational run in and run out Service monitoring, detailing, traffic delays and road closure management, using tracking equipment to ensure service delivery is running accurately and efficiently First Use Check and Gate check Audits CCTV downloads as required Complaint investigation i.e. identification of bus/driver etc. Coach, support and advise our driver colleagues on a daily basis Efficient forward allocation of driving work within the European, Domestic Rules and or Mixed Rules, maximising duty coverage and ensuring efficient use of all driving resources Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles Ensure daily coverage of all operations, including the day-to-day operational needs of the depot including on-the-day sickness Ensure compliance with all appropriate driving regulations, both Domestic, European and or Mixed Rules at all times Keep accurate records of the Duty Allocation System (DAS) and Coach Manager for duty, vehicles, rota allocations and Daily Log Keep the Days Off Spreadsheet (DOS) up to date to identify any compliance issue Work in collaboration with the engineering team to liaise and collaborate with breakdowns, RTCs and VOR's Undertake any other reasonable duties and responsibilities of a similar nature or level of responsibility as may be allocated from time to time Lost mileage reconciliation and EPM recording as necessary Social media posts to report operational updates outside of core office hours Driving coverage if necessary

General Responsibilities

Assist with handling any emergency which may arise, including following procedures in the event of fire Carry out duties safely and in accordance with all company policies & procedures and to comply with Company Health & Safety Policy and Risk Assessments To generally promote the company and uphold the company's reputation, enhancing the company's image through appearance and behaviour To perform any other duties as may be required by the Operations Manager or Directors within the context of the post

Health & Safety Responsibilities

Be aware of, and comply with, all Company Health & Safety policies and procedures Set an example by carrying out duties in a safe manner without putting oneself or others at risk

Experience Knowledge & Qualifications Required

Full manual car licence Computer literate GCSE's (or equivalent) in English and Maths PCV licence

Desirable

Experience of supervising staff Experience in allocation processes

Personal Skills & Attributes

A highly organised individual with a proactive and positive attitude to work A willingness to learn and work flexibly to the needs of the business Enthusiastic, conscientious and hardworking Excellent verbal and written communication skills Able to remain calm under pressure

Hours of Work

An average of 45 hours per week The ideal candidate will be flexible to meet the business and industry needs.
If you're ready to make a positive impact on our team and help us deliver exceptional service, we invite you to apply today!

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Work Location: In person