Job Description

London Permanent - Full Time
On Site



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About us

Pine Walk is a business platform helping insurance teams to grow. Pine Walk provides a wrap-around set of support functions and delivers best in class service across executive management, consultancy, finance, compliance, and IT. Pine Walk works with highly motivated niche insurance teams that deal in complicated and innovative transactions.


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The role

To proactively support Pine Walk (PW) COO and MGA Cell CEO's in the successful delivery of their agreed business plans; including being core to the first line management for all MGA Cell teams, help deliver effective operational services to the MGA Cells under management via the PW team; plus supporting the oversight of TFP delivered services to MGA teams, support the management of PW Team with focus on the Service Delivery Managers and processes for the management of the Appointed Representative regime requirements, have oversight of the on-boarding of new PW MGA Cells and support the UK Branch manager of Pine Walk Europe (PWE) in the discharge of their duties.


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Key accountabilities

Stakeholder Engagement

+ Ensure a deep awareness of all stakeholders across PW and the TFP Group as well as third party partners to ensure that the company is operating in a balanced and appropriate way to the benefit of all stakeholders, including: - Investors
- TFP Executive Committee (ExCo)
- TFP Management Committee (ManCom)
- Pine Walk MGA Cells
- Fidelis Insurance Group (FIG)
- TFP Syndicate 3123/Lloyd's/Asta
- Third party capacity providers

Service Delivery by PW team to MGA Cells under management

+ Help with providing support to MGA Cell operations in the delivery of their business plans + Provide effective leadership for all team members across the PW Group including PW team and all MGA Cells
+ Liaison support between TFP teams and MGA Cell teams
+ Assist with resolving BAMA and BOSA queries
+ Delegated Authority Management support
- Help in ensure all non-financial requirements of Binding Authority and other contractual agreements are met; including preparation for Coverholder audits
- Help with supporting PW, TFP and FIG teams in the effective oversight of all Delegated Authority Agreements across MGA Cells and PWE divisions
- Ensure the timely delivery of all Binding Authority deliverables
- Support the Appointed Representative oversight procedures in operation at PW and across the MGA Cells/AR entities
+ Claims Oversight support
- Help define and deliver strategy in relation to claims management, where applicable
- Help support for MGA cells with any claims related matters
- Liaison assistance between MGA cells and TFP Claims team

Operations at PWCL & PWE

+ Help drive regular/periodic and, if needed, ad-hoc enhancements to Operational Policies and Procedures across the MGA Cell Group (Covering: definition, approvals, implementation, monitoring, reviewing and enhancements) + Assist in the management and oversight of all outsourced functions
+ Assist in the drafting, agreement and implementation of operational business plans that dovetail effectively across all operational teams and broader corporate goals
+ Act as a central resource of advice on insurance related matters across the PW Group

Corporate Governance

+ Support the effective delivery of Board Governance for the MGA Cell Boards + Assist in the oversight of the timely provision of board reporting across the MGA Cells



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Skills & experience

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Other

The Fidelis Partnership & Pine Walk Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss.


Apply by 12/09/2025


Reference: FID01582