Job Description

Job Title: Service Delivery & Finance Lead

Location: Belfast

Reporting to: Managing Director / CEO

About Us

We are a growing telecoms business providing a range of voice, data, and cloud services to clients across the UK and beyond. We are seeking a highly organized and proactive individual to lead the operational delivery of our services, manage key finance functions, and oversee staff administration. This is a hands-on, multi-faceted role for someone with strong organizational skills, a solid understanding of finance processes, and the ability to lead and support a team.

Role Overview

This pivotal role encompasses the entire lifecycle of our service delivery, from provisioning new telecoms services and generating accurate billing reports to managing all aspects of financial operations including invoice collation, VAT returns, payroll, and diligent credit control. You will also be instrumental in staff management, ensuring a productive and supportive environment.

Key Responsibilities

Service Provision & Billing Management:

Lead the coordination and support for provisioning new telecoms services. Oversee the production and analysis of client billing and usage reports. Coordinate with technical and support teams to ensure seamless service delivery.

Financial Operations & Reporting:

Oversee the preparation and distribution of client invoices, including monthly recurring and usage-based billing. Perform regular credit control, managing overdue accounts and payment follow-ups. Collate, review, and reconcile supplier invoices and telecoms costs. Prepare and submit quarterly VAT returns. Create and maintain internal financial reports, including revenue summaries, expenditure reports, and P&L summaries. Work closely with external accountants/bookkeepers where applicable

Payroll & Staff Administration:

Process monthly payroll for a team of approximately 15 staff, including salary changes, bonuses, and deductions. Maintain accurate records of annual leave, sick leave, and staff working hours. Coordinate onboarding and offboarding of employees. Support staff development, training, and team communications. Manage holiday schedules, absence tracking, and general staff HR administration.

Skills & Experience Required

Proven experience in an operations or finance management role, ideally within the telecoms industry. Strong financial literacy, including extensive experience with invoicing, reporting, and VAT returns. Solid understanding of payroll processes and employee HR administration. Highly proficient in Microsoft Excel, including the ability to create and manage spreadsheets, use formulas, and produce reports. Excellent communication, organizational, and problem-solving skills. Familiarity with accounting software (e.g., Xero, QuickBooks). Ability to manage multiple priorities in a fast-paced environment. Strong leadership skills and experience managing small teams. Prior experience with credit control and cash flow forecasting is highly desirable.

What We Offer

A collaborative and supportive team environment. Opportunities for growth and development. Flexible working arrangements where appropriate. A chance to make a direct impact on business operations.

Apply Today!

If you have the required experience, possess a strong work ethic, and attention to detail, we'd love to hear from you! Apply now by sending your CV and cover letter to careers@raas-ai.com in the strictest of confidence. Your next career move starts here - be part of a company that values skill, experience, and long-term success!

Job Type: Full-time

Pay: 34,450.00-40,000.00 per year

Benefits:

Company pension Employee discount Free parking Referral programme Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Raas AI 9087