Job Description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

Basildon

42,435 - 44,669 per year

40 hours per week - Monday to Friday - 8:00am to 4:30pm

We have an opportunity for a Service Delivery Manager to join our newly formed Estate Services team based in Basildon. As Service Delivery Manager you will cover different sites across the region and your daily activities will include coordinating a team of approx. 8 Caretakers and 6 Grounds Operatives to deliver a variety of cleaning, caretaking and grounds maintenance services. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of

Service Delivery Manager

will include:

Managing the delivery of services to our stake holders in Sanctuary Ensuring the team are working effectively and safely Managing our frontline grounds maintenance, cleaning and compliance team Respond positively to complaints and breakdowns in service delivery to meet customer expectations Support, monitor and review constantly, both self and sub-contractor delivery and performance

Skills and experiences:

Recent experience of undertaking a similar role managing front line teams providing grounds maintenance and cleaning Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues 42,435 per annum (rising to 44,669 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)


Closing Date: 5 August 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.