Service Delivery Manager
Bridgend, WLS, GB, United Kingdom
Job Description
Service Delivery Manager
Celtic Catering Partnership Ltd
Are you a dynamic leader with a passion for hospitality, team empowerment, and brand-driven service? Join us in a pivotal role where strategy meets storytelling -- and every day is an opportunity to make a difference.
What You'll Do
Lead with Impact
: Support and deputise for the Operations Manager, driving excellence across multiple sites.Empower Teams
: Coach Unit Managers, lead mobilisations, and ensure smooth, on-brand site launches.Deliver the Experience
: Champion brand standards, marketing activations, and customer touchpoints.Engage Clients
: Build strong relationships, support onboarding, and elevate service culture.Ensure Compliance
: Oversee food safety, health & safety, and operational standards.Drive Improvement
: Use data and feedback to enhance service delivery and client satisfaction.What You'll Bring
2+ years in hospitality, catering, or independent living (multi-site experience a plus) Strong leadership, service delivery, and operational know-how Confidence working across HR, Sales, and senior teams A flair for branding, marketing, and storytelling through service A proactive, can-do attitude with excellent communication and problem-solving skills
What You'll Get
A brand-new role you can shape and grow A seat at the heart of operations and brand strategy Supportive leadership and real development opportunities The chance to make a meaningful impact -- every single day
Job Types: Full-time, Permanent
Pay: From 32,500.00 per year
Work Location: In person
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Job Detail
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Job IdJD3541584
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBridgend, WLS, GB, United Kingdom
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EducationNot mentioned