Job Description

Service Delivery Manager

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Location: Bristol or London (Hybrid working - 40% office based)

Salary: 43,000.00 to 46,500.00 per Annum

Position: Full-time, Permanent

About our Organisation

Soil Association Exchange is a new service for all UK farmers to help them farm in a way that improves the climate and protects nature and enhances their profitability. SA Exchange works with farmers to measure the environmental impact and provides advice and financial incentives on how the farm can improve.


Soil Association Exchange is a fast-paced, commercial startup that spun out of the Soil Association charity in 2022. Exchange sells its services to a variety of customers including retailers (e.g. M&S and Sainsburys), processors (e.g. Riverford and Arla) and financial institutions (e.g. Lloyds Banking Group). Through these companies we are now working with 1000 UK farmers.

About the Opportunity

Soil Association Exchange is transforming the future of UK farming. We help farmers measure the sustainability of their farms across soil health, biodiversity, carbon, water, and more -- then turn that insight into meaningful action. Our platform combines rigorous science with a practical, farmer-first approach, offering tailored advice and unlocking opportunities for financial reward. As part of a small, ambitious team at the heart of the regenerative agriculture movement, you'll help shape the next chapter of British farming.

In this role you'll oversee the end-to-end delivery of our services, ensuring that contracts are completed within agreed timeframes and budgets. You'll manage key relationships with our 3rd party contractors and you'll line-manage our small Service Delivery Team. You'll help develop a new part of our internal function within Service Delivery - remote farm data collection.

About You

We are looking for someone that demonstrates the following:


Personal qualities

Highly organised, demonstrates the ability to plan, prioritise and manage multiple tasks or projects concurrently. Consistently meets deadlines, maintains orderly systems and uses tools to ensure nothing falls through the cracks. Adaptable & flexible, responds positively to change and adjusts approach or priorities as needed without loss of productivity. Effectively handles ambiguity and is open to new ideas, workflows, or environments. Excellent relationship builder, builds strong, trust-based relationships across different levels and departments.
Skills

Excellent negotiation and influencing skills. Delivers information in a structured, concise, and audience-appropriate manner. Skilled in both verbal and written communication. Effectively leads, supports, and develops individuals or teams to meet goals. Proficient in using project management tools (e.g. ClickUp, Monday, Asana) and reporting/data analysis platforms.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:


27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) Pension scheme with ethical investment options and employer contribution increasing with length of service Free membership of the Soil Association and discounts on organic produce Volunteer days to give back to the local community or support green initiatives Family friendly policies and flexible working Cycle to work scheme Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

To Apply

Click 'apply now' to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early.


Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.


For any queries, please contact recruitment@soilassociation.org

Please note we do not accept CVs or Cover Letters.

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.


Thank you for your interest in supporting our work at the Soil Association.


If you are passionate about delivering exceptional service and making a positive impact in the agriculture & outdoor industry, we would love to hear from you!