Job Description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.


L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.


Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.


We are the UK's number one individual life insurer, and also provide Group Protection products for employers - all helping people to plan for the unexpected. We support home buying through our Mortgage Club - the UK's largest - and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.


Joining us means helping create brighter financial futures for all our customers.

Recruiter: Clarice Wale clarice.wale2@landg.com

We're looking for a Service Delivery Manager to join our team. This role offers a competitive base salary starting from 50,000, with the final package depending on your experience and skills.


What you'll be doing:

Leading and coaching Team Managers to deliver outstanding service and performance Collaborating with planning and delivery teams to ensure targets are met Driving customer satisfaction through effective action planning and coaching Embedding a culture of continuous improvement and employee engagement Managing resources to optimise efficiency and meet service levels Building strong relationships across internal functions and stakeholders Supporting change initiatives and acting as a role model for company behaviours Maintaining robust risk management and control frameworks

Qualifications

Who we're looking for:

Proven experience in leading and motivating large teams Strong understanding of customer service operations and metrics Excellent communication and influencing skills across all levels Ability to drive performance through coaching and development Experience in managing change and embedding new ways of working Knowledge of financial services and regulatory requirements A collaborative approach to working with cross-functional teams Commitment to diversity, inclusion, and treating customers fairly

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 27 days holiday, plus public holidays. There's also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer - both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.


If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.


We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.


It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.