Job Description

As a

Service Delivery Manager

, you'll be the face of Genmed on-site, ensuring seamless delivery of our managed services to the Trust. You'll oversee day-to-day operations, manage supply chains and sub-contracts, and lead a team of on-site coordinators. Your role will be pivotal in maintaining service excellence and avoiding disruptions to clinical procedures.

Key Accountabilities

:

To be the key point of contact to all Trust staff with regards to the Genmed contract and activity To manage the on-site coordinators with support from the Regional Service Delivery Manager and Operations Director as required To represent and promote Genmed managed service's efficiency and the corporate values to the customer site To ensure that all stock is distributed and shelved in a timely manner from delivery when required To ensure that all purchase orders placed by Genmed are authorised in accordance with Trust requirements and that all procedures are adhered to To train and support Trust staff in the use of Genmed systems To adhere to the reporting system processes and to effectively manage expectations To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised To liaise and communicate effectively with supplier and sub-contractor staff To liaise and communicate effectively with all Genmed staff To manage and communicate effectively with GMS, the Trust WOS, attending monthly meetings for review and arranging quarterly meetings for all To provide support to all day surgery units, theatres (pre-& post op) with administration and purchasing To conduct and support supplier negotiations and meetings To attend Trust procurement meetings when required. To provide data analysis to the Regional Service Delivery Manager and Operations Director as requested To provide assistance to the management team with clinical trials and evaluations when required To manage and coordinate all mandatory meetings with the customer To provide other unspecified assistance on an ad-hoc basis as and when required by the Operations Director and the Senior Management Team

Skills and Experience

:

Excellent interpersonal skills Good knowledge and experience in preparing and manipulating data within spreadsheets Good knowledge of networking and IT, including MS Office Good written and verbal communication skills The ability to work to tight deadlines Excellent organisational ability Accuracy Good time management Ability to prioritise Ability to work under pressure and to think laterally when required Self-motivation Ability to drive is desirable, with full, clean UK driving license Excellent customer service skills

People Management

:

There is the day-to-day management responsibility of a team of on-site coordinators within this role with support from the RSDM and OD as required.

Work Environment

:

The position is largely based at the Epsom Hospital. Being situated in/near the Operating Theatres of the hospitals, the incumbent may be required to wear surgical scrubs on occasion.

There may be a requirement to do manual handling, with training provisions in place.

Contacts

:

This role requires a large amount of positive and effective interaction with all levels of customers, suppliers and management teams. The Service Delivery Manager is a Genmed representative on site and as such interaction with the customer and the supplier staff is required to be of the highest professional level. Exceptional levels of customer service are required and as such are key to this position.

Benefits

:

Genmed offer 26 days of annual leave per calendar year to all colleagues in addition to the UK recognised bank holidays or the pro-rata equivalent. Following successful completion of the probationary period, you will be included in the company pension scheme with a 5% employers' contribution, discretionary bonus scheme and the private healthcare schemes offered by Aviva and MediCash. Genmed also offer enhanced maternity and paternity packages as well as company sick pay upon completion of the probationary period. The Bike2Work voucher scheme is also available to colleagues who are interested.

Job Type: Fixed term contract
Contract length: 12 months

Pay: 30,000.00-32,000.00 per year

Work Location: In person