Job Description

Service Delivery Manager

Location:

Offices near Junction 28, M6

Salary:

35,000 - 40,000 (depending on experience)

Benefits:

Free parking, company pension (after qualifying period), team-building days, social events, free tea and coffee

About TES

TES Communication Solutions is a leader in critical communications, providing digital radio systems and integrated solutions to a wide range of clients. Our customers include major transport operators, local authorities, oil and gas companies, large manufacturing plants, and security and facilities management organizations.

We pride ourselves on delivering bespoke systems backed by exceptional customer service, which drives repeat business and strong client relationships.

The Role

We are seeking a

forward-thinking, enthusiastic Service Delivery Manager

to join our growing team. This is a varied and rewarding position where no two days are the same. You will lead the design, implementation, and management of an ITIL-based service framework, ensuring robust service delivery and continuous improvement across the organization.

Key Responsibilities:

Implement an ITIL-aligned service model across the organization and with external partners. Translate service definitions and SLAs into measurable, reportable frameworks. Ensure compliance with ITIL processes, including Incident, Problem, Change, Asset, and Service Level Management. Act as the primary liaison between suppliers and customers, fostering strong relationships. Deliver monthly service performance reports to customers, demonstrating SLA compliance. Drive continuous service improvement initiatives. Deploy internal scheduling and help-desk systems to streamline operations and customer engagement. Collaborate with other departments to maintain service continuity. Ensure adherence to Quality, Health & Safety, and Environmental Management Systems. Contribute positively to the company's success through proactive engagement. Perform other duties appropriate to the role as required.

About You

Strong understanding of ITIL principles and experience implementing ITIL frameworks in non-ITIL environments. Self-motivated, customer-focused, and professional, with excellent relationship-building skills. Proficient in Microsoft Office and adaptable to new IT systems and processes. Highly organized with strong attention to detail. Ability to challenge processes and drive continuous improvement. Excellent communication and teamwork skills. Proactive, adaptable, and responsive to change. Willingness to travel within the UK as needed (company transport provided).

Why Join Us?

This is an exciting opportunity to join an expanding team in a supportive and friendly environment. If you're passionate about service delivery and want to make a real impact,

apply today!

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension On-site parking Sick pay
Ability to commute/relocate:

Leyland PR25 4YA: reliably commute or plan to relocate before starting work (required)
Experience:

ITIL: 1 year (preferred) Service delivery: 3 years (required)
Licence/Certification:

Full UK driving licence (required)
Work authorisation:

United Kingdom (required)
Location:

Leyland PR25 4YA (preferred)
Work Location: In person