Job Description

Ref Number

B01-04869

Professional Expertise

Estates, Facilities, Accommodation and Safety

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,172-63,752

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

18-Jun-2025

About us

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About Us

University College London (UCL) is one of the world's leading universities, with a vibrant and diverse community of more than 48,000 students and nearly 15,000 staff. Our Estates Operations team manages a dynamic and complex estate of over 645,000m, providing critical facilities services that ensure our teaching, research, and innovation thrive.

About the role

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The Opportunity

We're looking for an experienced and driven

Service Delivery Manager

(Maintenance Engineering/Facilities Management FM)

to lead a high-performing team within our Maintenance Operations unit. In this pivotal role, you'll be at the forefront of driving service excellence across UCL's estate--ensuring consistency, compliance, and innovation in everything we deliver.



You'll be responsible for managing key performance metrics, optimising service delivery, and being the central point of communication for the department--both internally across UCL and with external stakeholders. This is your chance to influence how one of the UK's most prestigious institutions operates day to day.

What You'll Do

Lead the Service Delivery and Technical Coordinator teams with vision and purpose Drive consistency across systems, processes, and performance reporting Manage service providers, compliance, permits, and customer service initiatives Oversee the development of operational and strategic reports Champion continuous improvement and innovation across all service areas Maintain robust business continuity and safety planning Promote a culture of collaboration, accountability, and learning

About you

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We're seeking a natural leader with

excellent communication and coordination skills, and the ability to work across multiple stakeholders. You'll have:


A proven track record of leading teams and managing service delivery in a facilities environment Strong knowledge of Health & Safety regulations and compliance Financial and commercial acumen, with experience managing budgets and reports A customer-focused mindset and passion for excellence A recognised H&S qualification (e.g., IOSH/NEBOSH) At least five years' experience in Facilities Management A proactive, 'can-do' approach to leadership and problem-solving

What we offer

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As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:





41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)



Defined benefit career average revalued earnings pension scheme (CARE)



Cycle to work scheme and season ticket loan



On-Site nursery



On-site gym



Enhanced maternity, paternity and adoption pay



Employee assistance programme: Staff Support Service



Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.





We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.





These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.





You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/