Job Description

At Morrisons, our Manufacturing and Logistics operation are at the heart of what we do, making and moving good food to our stores for our customers. Behind every smooth production run, on time delivery and well stocked shelf, there's great technology keeping everything running.
We're looking for a Service Delivery Manager to make sure our technology services in Manufacturing and Logistics are reliable, efficient and always improving. You'll be the bridge between our tech teams, operational colleagues and third party suppliers - keeping systems performing at their best and resolving any issues before they impact our business and customers.
What you'll bring:
Take ownership of technology service delivery across Manufacturing and Logistics functions.
Build strong relationships with key stakeholders and technology teams.
Monitor service performance, manage SLAs, and lead service reviews.
Coordinate incident and problem management, ensuring quick resolution and root cause analysis.
Identify opportunities to improve service reliability, efficiency and customer satisfaction.
Work closely with suppliers to manage contracts, performance and escalation.
About you
You'll play a key role in keeping our Manufacturing and Logistics sites running smoothly, ensuring systems and services that power our production lines, warehouses and distribution operations are dependable and fit for the future.
We're looking for someone who has:
Experience in IT service management or service delivery, ideally in Manufacturing, Logistics or large scale operational environments.
Strong communication skills, you can translate between technical and operational teams.
A problem solving mindset with a focus on continuous improvement.
Good understanding of ITIL processes and service governance.
Confidence in building relationships at all levels and managing multiple priorities.
About us
In return for all your hard work, you will receive:
15% discount in store from the day you join us
Additional 10% discount card for a friend or family member
Annual bonus scheme
Career progression and development opportunities
Generous holiday entitlement
Market leading pension scheme and life assurance
Healthcare benefits including Aviva Digital GP
'MyPerks' giving you discount with over 850 retailers
Free parking onsite
Enhanced Family, Maternity and Paternity Leave
Private Healthcare
Car Allowance (company car provided in some instances)
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There's more to our business as it's fast paced and ever changing, as such we've got lots of fresh opportunities for you to play your part in our success. We'd love to meet you!
At Morrisons, we're proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that's good for our customers too.
We're always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.

Skills Required