Job Description

Service Delivery Manager

Are you a service-driven professional with a passion for operational excellence, team leadership, and a flair for brand experience? Do you want to step into a role that blends strategy, service, and storytelling?

At Celtic Catering Partnership Ltd, we believe great service is more than a checklist -- it's how we make people feel. From our Extra Care communities to busy B&I sites, we focus on fresh food, positive energy, and consistent delivery. Now, we're looking for a confident and capable Service Delivery Manager to help us bring that experience to life across every client site.

This is a cross-functional, high-impact role, perfect for someone who thrives in hospitality or contract catering, loves supporting people, and is ready to take ownership of both delivery and development across multiple sites.

What You'll Be Doing

Operational Excellence & Leadership

Deputise for the Operations Manager, stepping confidently into business-wide responsibilities when needed. Support and deliver strategic plans, working closely with the Operations Manager to bring new ideas to life. Develop and roll out Product and Service Action Plans, leading teams and delegating with clarity. Conduct frequent site visits to maintain consistency and high standards -- delivering clear feedback, guidance, and support to Unit Managers. Prepare and implement mobilisation plans for new site openings, ensuring smooth, on-brand launches. Fully support the delivery of financial targets, ensuring all units are operating effectively and cost-efficiently. Induct, train, and support Unit Managers, making sure they meet company and legal standards and feel empowered to lead.

Marketing & Brand Integration

Lead and coordinate on-site brand experience -- including signage, visuals, staff presentation, and customer touchpoints. Ensure that marketing campaigns and seasonal promotions are practically delivered and reflect our brand promise. Develop and implement marketing strategies in collaboration with Operations and Sales -- including internal campaigns, events, and activations.

Client Engagement & Culture Building

Build and maintain strong client relationships, representing the brand with professionalism and passion. Support new client onboarding with tailored communications, materials, and service planning. Help shape and deliver internal comms that inform, engage, and connect teams across locations. Be professional, flexible, and responsive to the needs of the business, jumping into sites where extra support is needed.

Compliance, Standards & Oversight

Ensure all units are fully

compliant with Food Safety, Health & Safety, COSHH

, and

PCI DSS

standards. Conduct audits, risk assessments, and policy reviews to uphold standards across every site. Oversee and ensure accurate bookwork is completed, reviewed, and submitted within required timelines. Support the Operations Manager with reporting, documentation, and business processes that drive operational success.

Insight & Improvement

Monitor and evaluate service delivery KPIs, client feedback, and internal data to drive improvements. Work proactively with the team to find smart, scalable solutions that enhance the customer and client experience.

What You'll Bring

2+ years' experience

in hospitality, catering, or independent living operations (multi-site experience preferred) A strong foundation in

service delivery, people management, and operational standards

Confidence working cross-functionally with

HR, Sales, and senior leadership

Exposure to or interest in

branding, marketing, or storytelling through service

Excellent organisational, communication, and delegation skills The ability to

lead with energy

, solve problems on the spot, and coach others to succeed A flexible,

can-do attitude

, with the confidence to step in wherever needed

What You'll Get

A brand-new role you can shape and make your own An exciting opportunity to sit

at the heart of operations and brand strategy

A supportive leadership team, open to ideas and ready to help you grow Real development opportunities The

chance to make an impact --

supporting teams, delighting clients, and enhancing lives through great service
Job Types: Full-time, Permanent

Pay: From 32,500.00 per year

Work Location: In person