Job Description

Who we're looking for

We're looking for a Service Delivery Manager to work with our managed support service partners to shape the future of our in-house repairs service. This will include oversight of our damp and mould, disrepair and complex repairs. You'll ensure we deliver great outcomes for our customers and value for money while meeting our regulatory and legislative requirements.


A typical day will involve promoting a "safety first" culture, ensuring the service is fit for the future and leading the transition from consultancy support to a fully self sufficient in-house service. You'll embed a culture of excellence, innovation and continuous improvement and ensure compliance with the housing, health and safety and statutory requirements.


You'll have experience of delivering and managing responsive repairs in social housing and an understanding of construction, health and safety and maintenance best practice. Your experience in contract and supplier management within regulated environments and managing capital and revenue budgets with commercial awareness will be essential.


A relevant professional qualification or accreditation in housing, construction or asset management would be desirable.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care

You can find a full description of our values here


Feel a connection? If this sounds like you, click 'apply now'


Closing date for applications is 20 October


Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.


Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.


We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.


If you want to make a difference to our customers, colleagues and beyond, we're the place for you.

Connected through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.