Job Description

MANAGED SERVICES

MULTIPLE LOCATIONS

HYBRID

Service Delivery Manager

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Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200.

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business -

our people.

We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Service Delivery Manager is responsible for developing and maintaining strong client relationships to drive client satisfaction overseeing a variety of ITIL related and client relationship duties. You will manage a number of client accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'.
This is a multi-department coordination role that focusses on delivering exceptional service for new and existing clients. You will act as the central point of contact for service delivery related issues for your aligned accounts.

What will you bring?

Qualifications: English & Maths GCSE, grade C or above (or equiv).
ITIL qualifications
Security Clearance (Desired depending on account alignment)
Experience as a Service Delivery Manager or similar role. Experience of using MS products (Word/ Excel/ PowerPoint/Outlook).Have excellent communication skills (verbal, written and face-to-face)
Be an effective manager of your own time.
You must have exceptional attention to detail.
Enjoy working in a fast paced and energetic environment.
Excellent verbal communication with the ability to alter the message to suit different audiences.
Presentation preparation and delivery
Organisation, numeracy, and a structured approach to work
A team player who can work with diverse areas within Node4.
Interest in Technology and Business
A positive can-do attitude

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Department

Managed Services

Role

Service Delivery

Locations

Wakefield, Derby, Stafford

Remote status

Hybrid

Employment type

Full-time

About Node4

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It's not just about us, it's about doing More together

Founded in

2004

Co-workers

1200