Job Description

Service Delivery Model Review & CRMP Lead


Temporary


Manager 1 B/Group Commander


Publish date: Wednesday 27 August 2025


Closing date: Wednesday 10 September 2025 at 12noon



Overview


West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.


Our vision is 'Making the West Midlands safer, stronger and healthier'.


This vision and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities.


We are looking for an outstanding individual to lead our Service Delivery Model (SDM) Review and Community Risk Management Planning (CRMP) function. This is a temporary opportunity of at least 12 months, open to those currently operating at Manager 2/Professional 1 or existing Station Commanders.


This is a unique opportunity to influence the future of fire and rescue provision at a strategic level. You will work alongside senior leaders, drive innovation in service design, and ensure the Service is prepared for the challenges of today and the risks of tomorrow.


This is a high-profile role at the heart of organisational transformation, directly influencing how we align our people, stations, and resources to meet the evolving needs of our communities and the future risks they face.

The successful candidate will start in post on Monday 17 November 2025.

Responsibilities


As our SDM & Community Risk Lead, you will:


Lead the design and delivery of our Service Delivery Model Review, ensuring it is transparent, evidence-based, and aligned to the needs of our communities.


Oversee the ongoing development of our Community Risk Management Plan, providing intelligence and foresight to shape service priorities.


Engage with staff, the public, partners, and elected members to ensure our plans are robust, inclusive, and future-focused.


Provide subject matter expertise on community risk intelligence and represent WMFS at regional and national levels.



Experience and skills


We are seeking someone with:


Strong knowledge of community risk management and the statutory framework for fire and rescue services.


Proven ability to deliver complex, organisation-wide projects.


Excellent data analysis, risk modelling, and communication skills.


Experience leading consultation and engagement with a wide range of stakeholders.


A passion for using evidence and intelligence to improve services and protect communities.



Benefits


We offer a friendly working environment and benefits including:


flexible and agile working arrangements


on-site free gym facilities


free parking.


We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.


In addition, employees have access to:


24/7 Employee Assistance Programme


wellbeing programmes


'blue light' discounts across many retailers through partner schemes


Sports and Welfare scheme (for a small fee) - with access to discounted products and services.



Diversity


We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.


WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.


Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.



How to apply


To apply for the role, please provide your CV with a covering letter outlining your skills knowledge and experience that you believe highlight your suitability for the role in line with the attached job description, linked below.


Please keep your CV to a maximum of 2 sides of A4 and your covering letter to 1 side of A4, minimum font size 11.


Interviews will be held on Thursday 11 and Friday 12 September 2025.



Questions


If you have any questions about the role, or would like an informal discussion, please contact Will Doolan on 07973810666 or by email at will.doolan@wmfs.net or Kelly Whitmore on 07712411659 or by email at Kelly Whitmore@wmfs.net .