Job Description

Branch/Department: Technology, Mortgage & Core Run
Location: Head Office - Sovereign Street (Leeds)
Contract Type: Fixed Term Contract
Salary: Circa 58,000 to 68,000
Working Pattern: Hybrid working model and flexible working patterns considered.
Reference: 6178
Closing Date: 7 August 2025

How you'll help us live our purpose

12 Months Fixed Term Contract

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.



It's a purpose that drives everything we do and one we're proud of. And you can play your part too as our Service Delivery Platform Run Lead |Major Incident Manager, by leading operational resources which run our platforms

How you'll make a difference

We are currently looking to recruit a Service Delivery Platform Run Lead |Major Incident Manager for a 12 month fixed term contract who is passionate about driving service excellence in the day-to-day operational support and service management of our platforms.



The role will have responsibility for managing the daily running of operational support and service management, with major incident management being a key part of the role for our mortgage origination platforms.



This includes supporting around 30 critical business applications. The role will require collaboration and communication with senior stakeholders & 3rd Parties and management of a small team of Support Analysts.

What you'll bring to the role:

Proven background in running ITIL service management and operational support in a large complex IT landscape. Must have experience in major incident management. Experience of managing 3rd party suppliers, including service reviews. Previous experience of line management desirable. Experience of collaborating with senior stakeholders. Experience of following ITIL v4 frameworks. Excellent interpersonal skills and has demonstrated a curious behaviour by collaborating with other teams.

And in return, you'll get the best from us:

An annual colleague bonus of up to 12% Hybrid working with 60% of your time at home Matched pension contributions of up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.



You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.



Closing Date: 7th August 2025

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.



Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk.





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