Job Description

Summary

Are you a proactive, organised, and people-focused professional ready to take the wheel in a fast-paced transport environment? Pulham & Sons (Coaches) Ltd is looking for a dynamic

Service Delivery Supervisor

to lead the daily delivery of our coach operations. In this pivotal role, you'll ensure smooth service execution, support and coach drivers, manage vehicle and duty allocations, and play a key part in maintaining our high standards of safety, efficiency, and customer satisfaction. If you're ready to make a real impact and thrive in a role where no two days are the same, we want to hear from you!

Responsibilities

Daily delivery of the operational run in and run out Service monitoring, detailing, traffic delays and road closure management. First Use Checks and Gate checks Audits CCTV downloads as required Complaint investigation i.e. identification of bus/driver etc. Coach, support and advise our drivers colleagues on a daily basis Efficient forward allocation of driving work within the European, Domestic Rules and or Mixed Rules maximising duty coverage and ensuring efficient use of all driving resources Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles and monthly inspection follow-up Ensure daily coverage of all operations, including the day-to-day operational needs of the depot including on-the-day sickness Ensure compliance with all appropriate driving regulations, both Domestic, European and or Mixed Rules at all times Keep accurate records of the Duty Allocation System (DAS) and Coach Manager for duty, vehicles, rota allocations and Daily Log Keep the Days Off Spreadsheet (DOS) up to date to identify any compliance issue Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VOR's Use tracking equipment to ensure service delivery is running accurately and efficiently Undertake any other reasonable duties and responsibilities of a similar nature or level of responsibility as may be allocated from time to time Lost mileage reconciliation and EPM recording as necessary On-call coverage Out-of-hours social media posts to report operational updates Driving coverage if necessary

General Responsibilities

Assist with handling any emergency which may arise, including following procedures in the event of fire Carry out duties safely and in accordance with all company policies & procedures and to comply with Company Health & Safety Policy and Risk Assessments. To generally promote the company and uphold the company's reputation, enhancing the company's image through appearance and behaviour. To perform any other duties as may be required by the Operations Manager or Directors within the context of this post.

Health & Safety Responsibilities

Be aware of, and comply with, all Company Health & Safety policies and procedures. Set an example by carrying out duties in a safe manner without putting oneself or others at risk.

Essential Requirements

Full manual car licence Computer literate GCSE's (or equivalent) in English and Maths PCV licence

Desirable

Experience of supervising staff Experience in allocation processes

Hours of Work

An average of 45 hours per week The ideal candidate will be flexible to meet the business and industry needs
Job Types: Full-time, Permanent

Pay: 44,000.00 per year

Work Location: In person