Job Description

Are you a forward-thinking leader ready to transform public services in the Isle of Man?

A rare opportunity has arisen for a

Service Design Lead

to drive the Isle of Man Government Efficiencies and Change Programme. This is a senior leadership position, reporting directly to the Chief Operating Officer of the Cabinet Office, for a

12 month limited term appointment

.


In this role, you will lead initiatives that improve end-to-end, user-centric services across both digital and offline channels. This is your chance to strengthen service design capability across government, enhance citizen experiences and deliver measurable efficiencies and public value.


We are looking for a leader with exceptional service design expertise, a deep understanding of the public sector and the ability to navigate complex and politically sensitive environments.


This is a fantastic opportunity to make a lasting impact across government by embedding user-centred design practices, building service design capability and delivering services that are efficient, accessible and meaningful for the public.

About the Isle of Man Government

Efficiencies and Change Programme

.

Launched in 2024, the Efficiencies and Change Programme is a major cross-government initiative aiming to deliver 50 million in savings over five years. It supports Departments in delivering high-quality public services that are simpler, faster and better for the Isle of Man community.


The Programme focuses on long-term sustainability, transparency, empowering staff and achieving real, measurable savings. Progress is reported quarterly to ensure public accountability. At its core are

five priority pillars

:

Digital

Modernising systems and embracing technologies like AI.

Contracts

Improving procurement and public value.

Assets

Smarter use of buildings and infrastructure.

People

Equipping staff and redesigning roles for efficiency.

Services

Rethinking delivery to reduce duplication and improve user experience.

This is a complex, strategic programme requiring visionary leadership. The Strategic Change Programme Director will play a key role in driving transformation and delivering lasting public value. Find out more about the Efficiencies and Change Programme here.

What

you will do

.

As Service Design Lead, you will translate government priorities into practical, user-centred services that improve citizen experiences and operational efficiency. You will lead service design initiatives across multiple Departments, embedding best-practice methodologies and building capability across teams. Key responsibilities include:

Lead the design and improvement of end-to-end services across digital and offline channels. Build service design capability across government through mentoring and guidance. Use evidence, insights, and data to inform design decisions and measure impact. Establish frameworks, standards and metrics to track service quality and user satisfaction. Facilitate collaborative workshops and co-creation sessions with stakeholders. Advise senior leaders and ministers on service design strategy and innovation. Identify risks and barriers, developing solutions for effective, inclusive and sustainable services.

A workplace that

invests in you

.

A competitive salary

A relocation package of 5,000 (based on receipts) for off-island candidates

Generous annual leave entitlement, a Privilege Day and 10 Bank Holidays

Free access to the Isle of Man Government Staff Welfare Service

Discounted access to the National Sports Centre gym and island swimming pools

Access to the Government staff canteen

Working for the

Isle of Man Public Service

.

We are the largest employer on the island, delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees' wellbeing, development and career, and place great importance on rewarding the commitment of our wonderful employees. We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible.


The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man. Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.


We are committed to net zero by 2050 and as a UNESCO Biosphere Reserve, we are transforming public services for a sustainable future. Your contributions will directly benefit our community, economy, and environment.