Job Description

Why this job matters

As Service Design Specialist, you will be responsible for providing effective support of programmes and leadership of large projects, dealing with all relevant issues, usually without the guidance of the manager. You may provide leadership in the formulation of service solutions, models and operational strategy and evolution plans.

You\'ll also meets business objectives, solves business problems and furthers business success by applying industry, service design and commercial knowledge through the definition of low level service solutions.

What you\'ll be doing

1. Supporting sales channels in pre sales activities with direct customer engagement in the development of their service requirements, supporting both due diligence and contract negotiations
2. Designing a service solution that uses the supporting practices and management tools which the business needs for quality, reliability and flexibility
3. Liaising with internal, external and third party suppliers
4. Producing the service model/design to describe and demonstrate that it meets the customers\' requirements in language that the customer understands
5. Participating in and contributing to BT Academy activities where applicable e.g. knowledge sharing, best practice within BT and external industry

Essential Skills

Continuous Improvement

Agile Methodologies

Requirements Management

Resourcing

Organisational Transformation

What we would like to see on your CV

1. ITIL 4 & ITIL (V3) Foundation accreditation with one or more ITIL intermediate lifecycle accreditations, starting with Service Design, are requirements for the role and should be achieved as early as practical
2. The successful candidate must be willing to undergo, or already hold, Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years
3. Ability to work independently and flexibly interacting and negotiating at all levels within BT, the customer and third parties
4. Able to use a variety of tools and process as necessary in order to produce, cost and present a quality service design
5. Commercial acumen and competency that enables identification of cost versus value and able to present such to stake holders whilst explaining difficult concepts to a variety of audiences ensuring that the meaning is understood

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We\'re a brand built on connecting people - whether that\'s friends, family, businesses, or communities. Working here, you\'ll receive an attractive salary and a range of competitive benefits, but - more than that - you\'ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100\'s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

#LI-Hybrid

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

BT