Job Description

Details

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Reference number

428896
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Salary

51,854 - 55,717
The final salary awarded will be based on an assessment of your skills and experience as demonstrated at interview.
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Senior Executive Officer
DDaT E(IT)###

Contract type

Permanent###

Business area

CH - Digital Services - User Centred Design###

Type of role

Digital###

Working pattern

Flexible working, Full-time, Part-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Cardiff, Wales, CF14 3UZ

About the job

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Job summary

Are you an experienced Service Designer looking for a new opportunity? Do you enjoy working closely with stakeholders to identify the most user centred solution?

Then we have the role for you!


Companies House has a well-established User Centred Design team within our DDaT directorate which includes a team of interaction designers, content designers, user researchers and performance analysts. Our services are critical for the UK economy and as an organisation we are committed to making them as user friendly and inclusive as possible. We are looking for an experienced

Service Designer

to join the team who will lead on mapping our service flows and working with stakeholders to identify the most user centred solutions.


The User-Centred Design (UCD) team sits within the Product Design Directorate, alongside the Product Management and Business Analysis teams. The UCD team is a community of 6 teams. There are: Service Design, Interaction Design, Content Design, Accessibility, User Research, and Performance Analytics. Each team supports each other to review insights from our performance analytics and user research to understand user needs and co-design user-centred services.


Our core values are empathy, collaboration and making working together fun!


Our strategic objective is to innovate and ensure the organisation delivers services that work for everyone.


Watch this video to find out more about working in Digital at Companies House


Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.


Find out more about what a great place Companies House is to work

P

lease note:

Companies House cannot offer Visa sponsorship to candidates through this campaign. We're able to consider both full-time and part-time hours for this role for the successful candidates (part-time would be a minimum of 30 hours over 4 or 5 days) ###

Job description

As our digital ambition is to move towards a service led organisation, we are currently in the process of mapping out the end-to-end user experience to move towards a simple and intuitive design that meets the needs of all our users and delivers the objectives of the Economic Crime Act.


As a service designer, you'll be an advocate of user needs and the GOV.UK Service Standard. This role will be critical in mapping the "as is" user experience, highlighting user pain points and exploring how we can solve the whole problem for users.


By bringing together key stakeholders, you'll aim to ensure that there is a common understanding of our service design challenges for both digital and non-digital user journeys and engage with product, technical, policy, and communications teams to explore different solutions.


You will:

act as an advocate of user needs and service design, and influence the delivery of services to ensure that these user needs are met work with a multi-disciplinary team, including service managers, product managers, content designers, interaction designers, user researchers, performance analysts, and technical, policy and operational colleagues have responsibility for service design across complex services, ensuring services solve the whole problem for users and meet both user needs and policy intent lead on the development of design concepts for services, making best use of common component design patterns from across government, and iterating based on research, analytics and user feedback provide expertise to the team on accessibility requirements and inclusive design help identify high level needs and epics to influence the product roadmap and how the backlog is prioritised map the experience of users and highlight areas where it can be improved explore ways of simplifying complex end-to-end processes for digital and non-digital journeys identify design challenges and explore ways of solving them using best practise across government understand and work within constraints to deliver the most user-friendly solution to users promote the value of service design across the organisation

Where will you be working?

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.